Email Support is an asynchronous communication channel (where the customer and the teammate do not both need to be present at the same time to engage in a conversation) to resolve ad hoc customer questions, challenges and concerns relating to a product or service.
Email Support is one of the most frequently utilized and is considered a mission-critical service offering. Many view it as more convenient than phone support, although not as timely. One of the major benefits of Email Support is the ongoing thread of communication, so the same teammate is not required to answer multiple email communications. This provides optimal agency efficiency.
At TaskUs, our average resolution time for Email Support in 1-4 minutes and we answer over 4 million emails a month.
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
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Cookie | Duration | Description |
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__q_state_ | 1 Year | Qualified Chat. Necessary for the functionality of the website’s chat-box function. |
_GRECAPTCHA | 1 Day | www.google.com. reCAPTCHA cookie executed for the purpose of providing its risk analysis. |
6suuid | 2 Years | 6sense Insights |
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Cookie | Duration | Description |
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_ga | 2 Years | Google Analytics, Used to distinguish users. |
_gat_gtag_UA_5184324_2 | 1 Minute | Google Analytics, It compiles information about how visitors use the site. |
_gid | 1 Day | Google Analytics, Used to distinguish users. |
pardot | Until Cleared | Salesforce Pardot. Used to store and track if the browser tab is active. |
Cookie | Duration | Description |
---|---|---|
bcookie | 2 Years | Browser identifier cookie. Used to uniquely identify devices accessing LinkedIn to detect abuse on the platform. |
bito, bitolsSecure | 30 Days | Set by bidr.io. Beeswax’s advertisement cookie based on uniquely identifying your browser and internet device. If you do not allow this cookie, you will experience less relevant advertising from Beeswax. |
checkForPermission | 10 Minutes | bidr.io. Beeswax’s audience targeting cookie. |
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pxrc | 3 Months | rlcdn.com. Used to deliver advertising more relevant to the user and their interests. |
rlas3 | 1 Year | rlcdn.com. Used to deliver advertising more relevant to the user and their interests. |
tuuid | 2 Years | company-target.com. Used for analytics and targeted advertising. |