Artificial Intelligence (AI) is human cognitive intelligence exhibited by machines, such as “problem-solving” and “learning.”
At TaskUs, we supercharge our teammates with Artificial Intelligence and other advanced technologies to allow them to be more productive, more efficient, and have more fun! TaskUs is different than other BPOs that shy away from technology and claim that it will diminish the industry; rather, we believe that it will only enhance outsourcing efforts by allowing for work that would not typically be outsourced to be transferred to us. We are true partners to our clients; we blow past SLAs, and we aren’t afraid of using technology to do so.
An example of how we use Artificial Intelligence is with our content moderation work. Our teammates moderate over 73 million pieces of content each month, and often posting those pieces of content in a matter of seconds. To ensure fast results, we rely on AI technology to deploy the first round of moderation. However, the help of humans will always be necessary to determine “gray areas” that require a human touch.