Case Studies

Driving Customer Satisfaction During Peak Delivery Hours

Published on September 6, 2019

Last Updated on August 25, 2022

An on-demand food delivery company was buried with inquiries during peak demand periods. Canceled orders and refunds were rampant, and revenue and CSAT began to take a concerning dip.

Download our case study and learn how TaskUs partnered with one of the world’s largest on-demand delivery companies to:

Decrease average handle time by 72%
Drive cost per call down by 40% in 45 days
Increase average ratings from diners and customers

Download Case Study >

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