CX Summit Fall Digital

Thriving Amid a Pandemic: How Did It Happen?

COVID-19 shook both the lives and livelihoods of the world overnight. Where some were disproportionately disadvantaged and struggled to remain afloat, others flourished (or continued to flourish) despite the turmoil, paradigm shift, and ongoing recession. Zoom’s Head of Global Services Nick Chong talks about how resilience, speed, agility, and purpose formed the framework that led decision-makers in their make-or-break response to the pandemic. Find out which companies are winning the fight and, more importantly, how they found opportunity in adversity.

The Rise of the Digital Economy: Transforming Your Business Through a Crisis

Doubts about the significance of digital transformation quickly disappeared as brands accelerated their innovation and digital transformation investments to address the immediate and ongoing effects of the pandemic. Etsy’s Vice President of Member Services, Brendan Mulryan, and Uber’s Head of Vendor Management EMEA, Isabelle LeBlanc, discuss the mindset and practices that businesses need to either hold on to or let go of in order to both transform and thrive as the global pandemic continues.