Why Excellent Customer Support Leads to Hypergrowth

Published on September 14, 2017
Last Updated on April 20, 2023

In today’s always-on digital culture, customers expect speedy responses and resolutions to their complaints. This, combined with our client’s hypergrowth, made keeping up with customer support needs, like lost item inquiries, frustratingly difficult. Inevitably, things get left behind in vehicles. When riders realize that they’ve lost their house keys, smartphone or laptop, panic sets in.

Before TaskUs, our client had an inefficient process for returning lost items that resulted in too many rider queries being stuck in “pending” status. Quite simply, customers were not getting their belongings back quickly enough.

Read our full case study to learn more.

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    A Story on the Road to Hyper-Growth

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    Glenn Chua
    Editorial Director
    Glenn is the Editorial Director of the Integrated Marketing team who is in charge of all the client-, internal-, and external-facing content of the company with the goal of generating sales and growth for the company, as well as attracting new talent to join its global growth. Creative, passionate, yet soft-spoken in person, he has extensive knowledge of fast-growing companies, industries, service lines, and emerging technologies.
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