In today’s always-on digital culture, customers expect speedy responses and resolutions to their complaints. This, combined with our client’s hypergrowth, made keeping up with customer support needs, like lost item inquiries, frustratingly difficult. Inevitably, things get left behind in vehicles. When riders realize that they’ve lost their house keys, smartphone or laptop, panic sets in.
Before TaskUs, our client had an inefficient process for returning lost items that resulted in too many rider queries being stuck in “pending” status. Quite simply, customers were not getting their belongings back quickly enough.
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