Talent Management Solutions & Services

Talent Management Services

Learning Reimagined

Developing the world’s best talents, teammates, and trailblazers through best-in-class learning systems

Step up your learning today!

Success 101

Creating High-Performance Teams

TaskUs is a trusted Talent Management consultant of the world’s fastest growing and most innovative companies.

We provide talent management curricula, training processes, e-Learning systems, and programs that enable global brands to:

Scale operations
Make impactful decisions
Build smarter process flows
Create high-performing teams—all while increasing revenue

Strategic Assessment and Planning

We assess the current learning and organizational environment to benchmark against cross-industry best practices. We partner with you to create a strategic plan and roadmap with specific initiatives to build leading capabilities. This roadmap helps organizations prioritize areas of development to deliver greater value through their people.

Talent Mobility

We work with you to identify how cross-skilling and upskilling your workforce can improve business performance. We help to build competency models and professional development pathways with the associated content that supports your team, enabling them to own their individual development as part of a culture of learning.

Hybrid Work

We design hybrid work models that support business goals and talent strategy specific to your organization, focusing on achieving the right outcomes for your business and people while emphasizing the overall employee experience. This leads Us to achieve what is needed for a cross-functional organization to succeed with a hybrid workforce.

Learning Analytics

With a focus on design and implementing measurements of learning program efficacy, along with impacts on business and operational performance of employees, we develop analytic solutions and reporting practices that support the understanding of ROI across your entire organization.

Onboarding

We create engaging, immersive onboarding experiences that reduce time to productivity and regrettable attrition by focusing on employee engagement and experience–from offer acceptance through the entire first year of employment and beyond.

Curriculum Design

We utilize a learner-centered approach to design training content, supplemented with skills-focused and scenario-based activities to effectively blend instructor-led training (ILT) and self-paced delivery methods. We optimize the existing materials or develop new curriculum based on a detailed skills assessment and job requirements to reduce time to competency.

Knowledge Base Content

Trust Us to design effective information architecture and knowledge base structures as we standardize templates for content consistency and navigability. A key element in knowledge base content is leveraging brand and tone guidelines for consistency, resulting in curated content based on the core principles of searchability, usability, readability, applicability, and understandability.

Training Facilitation

The TaskUs Learning Experience Leader Academy is our training facilitator certification course that prepares individuals to effectively engage audiences across ILT and virtual environments augmented by e-Learning courses. We deliver training at scale through a show, guide, practice, and assessment model that promotes increased knowledge sharing and retention.

Learning Management Systems

TaskUs specializes in the selection, implementation, and administration of learning management systems to enable personalized learning plans, learning content delivery at scale, compliance tracking/enforcement, and real-time reporting.

Why TaskUs?

Continuous care, growth, and development is the #1 driver for employee satisfaction.

This principle has allowed Us to achieve the highest employee retention and Employee Net Promoter Score (eNPS) than any other BPO/Outsourcer in history.

We train, develop, and scale teams of 47,000+ Teammates across the globe.

We are a Ridiculously Good talent management company that enables its partners to reach their growth goals at their desired pace.

Let Us Help You

Building on HR Talent Management Expertise

We rapidly and effectively, deliver core training programs to help organizations realize value from new employees and Teammates.

Building on the core layer, we then develop modularized talent management solutions to increase their capabilities and value to the business while creating meaningful career paths and development opportunities.

employee training and development learning management

Proof of Excellence

Maximizing Handle Time and Accuracy

How we fully revamped a client’s existing Knowledge Base (KB), focusing on efficiency, usability, and applicability to maximize results.

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Successful, Rapid Scaling Through LX

How we supported a client’s rapid expansion through establishing an elite LX team to improve operational efficiency and metrics.

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A Full, 360-Degree Learning Overhaul

How we utilized our LX team to dramatically improve all aspects of a client’s operations, leading to increased growth and performance.

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Enhancing Knowledge Base Management | An Autonomous Vehicle Company

A leading autonomous vehicle company was rapidly entering new geographies with its proprietary hardware and technology, with no existing learning content.

TaskUs created and managed five knowledge bases, and our attention to detail and consistent updates improved accuracy, quality, and content integrity.

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Redesigning the Onboarding Program | An Online Food Delivery

To support an online food delivery company’s onboarding redesign, TaskUs created an immersive eLearning experience targeting to deliver an excellent customer experience.

TaskUs focused on creating eLearning design templates, interactive tools, workflow simulations, and assessments aimed at utilizing data to focus on continuous improvement initiatives.

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Evolving the Agent Learning Experience | An Online Car Retailer

An online car retailer needed help identifying skills, learning objectives, and creating the necessary curriculum to support the full journey of their customers.

TaskUs completely overhauled the onboarding journey and curriculum, and managed the in-house development of updating and adding modules to align to the improved learner experience.

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Improved Quality and Increased Accessibility of Knowledge Management | A Mega Investment Platform

A US-based investment platform needed help in improving their knowledge management. TaskUs did a complete overhaul of knowledge base content, building a streamlined governance processes, and creating maintenance procedures for content integrity, quality, and relevancy.

With knowledge base articles made more readable, searchable, and accessible, the client’s agents demonstrated increase in productivity and decrease in handling time, enabling significant growth revenue growth across various lines of business.

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Better Learner Interactivity for Higher Conversion Rates | A US-based Online Clothing Retailer

An online clothing retailer asked Us to outsource its customer service—answer all product-related questions and offer relevant merchandise for upselling and cross-selling to meet customers’ needs. When presented with a new 30-product release for a Fall fashion line, TaskUs partnered with the client to develop a strategy to train agents on how to answer product questions and position products for upselling/cross-selling efforts.

Having developed a more efficient learning approach, the client was able to save time, cost, and resources while boosting Teammates’ confidence and preparedness for real-world scenarios, leading to higher conversion rates.

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Explore TaskUs

Talent Management Services

Proof of Excellence