Best-In-Class Technology
Utilizes tried-and-tested platforms to ensure timely, reliable, and secure two-way interaction.
Proven Effectiveness
Thoroughly tested and proven successful in real-world scenarios.
World-Class Versatility
Allows reliable and real-time global support via multiple channels like SMS, Email, Chat, and Voice.
Technology-Powered Human Ingenuity
The ConnectUs suite showcases a series of frontline-driven innovations, such as Eyo! and OmniBOT, that have proven to better connect people with each other, such as your campaign teammates with customers, by reducing or removing labor-intensive, time-consuming work.
These RPA-powered solutions work with any type of dashboard, applying program-specific rules to accomplish tasks autonomously, instantly, and accurately to maximize human interaction .
These RPA-powered solutions work with any type of dashboard, applying program-specific rules to accomplish tasks autonomously, instantly, and accurately to maximize human interaction .
35%
Decreased
Handling Time
Handling Time
$7.8
Reduced Cost
per Ticket
per Ticket
40+
Active Campaign
Deployments
Deployments
Eyo!
A robust and real-time business continuity tool used to communicate vital updates, announcements, and urgent developments to ensure the well-being and safety of our Teammates.
A true testament to our people-first principles, Eyo! has proven itself in multiple crisis events across our global locations, allowing our leaders to establish effective two-way communication with no downtimes, delays, or messages falling through the cracks.
A true testament to our people-first principles, Eyo! has proven itself in multiple crisis events across our global locations, allowing our leaders to establish effective two-way communication with no downtimes, delays, or messages falling through the cracks.
OmniBOT
An always-running, versatile solution that executes routine, labor-intensive tasks within defined thresholds. OmniBOT then automatically sends alerts for updates, and/or necessary actions that need to manually be taken.
Currently utilized by over 30 client campaigns, OmniBOT has been invaluable in keeping KPI scores high by swiftly addressing productivity dips, generating accurate reports, and proactively assisting Teammates with the quality of their customer interactions (via chat, SMS, and email).
Currently utilized by over 30 client campaigns, OmniBOT has been invaluable in keeping KPI scores high by swiftly addressing productivity dips, generating accurate reports, and proactively assisting Teammates with the quality of their customer interactions (via chat, SMS, and email).
