Digital Customer Experience

Email Support Services

Comprehensive communication at your fingertips

Making Meaningful Connections

Email support provides a convenient channel for customers to seek assistance, enables efficient issue resolution, and ensures effective customer communication and satisfaction.

By leveraging our team of experts, we make sure every query, concern, or requirement relayed through emails is addressed promptly and efficiently. Whether it’s a simple inquiry or an intricate issue, we provide rapid, reliable, and precise email responses 24/7.

Email Support Experts

Our highly skilled Teammates and best-in-class knowledge management make for excellent email interactions with customers.

*Average for Email support campaigns as of September 2023
**Average for Top 20 Email support campaigns as of September 2023

74
cNPS*

>3%
Higher CSAT vs. Target**

 

 

6%
Higher Quality vs. Target**

 

What Sets Us Apart

Increased Efficiency,
Accuracy, and Productivity

We use robotic process automation (RPA) to verify email ticket accounts, significantly reducing average handle and total resolution times. Our on-demand machine translation tool performs high-quality language translations, resulting in faster and more accurate responses.

Digital CX
Specialists

We prioritize efficiency and automation. Our consultative expertise in channel strategy, customer experience, operations, training, and digital transformation consistently delivers results that exceed KPIs.

100% Cloud-Based,
Insights-Driven.

TaskUs offers fast and flexible solutions to meet your evolving needs. Our advanced insights and innovation governance model help you stay ahead of the curve with powerful analytics.
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