TaskUs Is Delivering Ridiculously Good Customer Experience From Home

Welcome to Cirrus: Next-Gen CX From Anywhere

TaskUs is armed to deliver ridiculously good CX experiences – from anywhere around the world.

As we navigate a changing global reality, TaskUs is helping companies successfully transition their customer support capabilities to a Work at Home (W@H) model.

Cirrus is TaskUs’ answer to the ideal W@H solution – a cloud-based, global ecosystem that provides industry-leading business services, including customer service, AI operations, content security, without sacrificing the quality, culture, transparency, expertise, and skill that has come to define the US workforce over the years.

Benefits of Cirrus

Our end-to-end customer experience service offering leads to lowering costs and driving, through:

  • Less than 24 hours of processing time for all applicants.
  • Less than 2 weeks time from applicant recruitment to campaign launch
  • 100% Cloud-Based learning/training, coaching, and reporting systems adopted by our clients
  • Proven results, KPIs, and testimonials concerning our agility, efficacy, and overall delivery model.

What Cirrus Offers Our Clients

Secure Networks & Safe Environments

People-First Approach

Leading Data Security Standards

Recruiting & Training the Best CX Talent

Secure Networks & Safe Environments

Cirrus is a truly safe and secure work environment for your remote CX teammates to perform, grow, and thrive - and continue to provide a world-class customer experience.

Find Out More About Cirrus, Our WFH Solution

Our Mobility Gameplan

World-Class Data & Network Security

  • Network Redundancy: Diversity and redundancy across all TaskUs site network paths.
  • Connectivity Flexibility:Flexible accommodations for secure application enablement, (VPN or MPLS with centralized data centers).
  • Global Workstation & Security Continuity:Global standardized desktop image applied with global standard InfoSec workstation hardening.
  • 24/7 Global IT Support: Regardless of the region and time zone, global NOC is ready to support, communicate and assure best-in-class CX.

TaskUs@Home VDI

  • Sophisticated workplace security standards and virtual desktop infrastructure (VDI)
  • Information security and phishing training
  • Anti-Malware, disk encryption & DLP on all workstations
  • LogMeIn remote support

Virtual Employee Training

  • Simulation-based learning that is skills-focused, interactive, performance-based and easily deployable.
  • Premier CX leadership training and excellence programs for team leads.
  • Innovative “train the trainer” development programs.

Intelligent Reporting & BI

  • Quality insight and analytics reporting for process improvement
  • Advanced reporting and visualizations
  • Predictive and prescriptive analytics to help forecast workforce management needs
  • Clear and easy-to-use power BI dashboards in real-time

Contact Us

Ridiculously Good Outsourcing. All From Home.