The online era has brought many internet users face-to-face with a broad array of new challenges and responsibilities. It has become incumbent on content providers and platform operators to monitor the material accessible via their services and, if necessary, moderate anything deemed offensive or otherwise inappropriate.
This requires the deployment of well-trained, expertly-resourced, online Trust & Safety teams. The individuals that comprise these teams need ongoing support and care if both their wellbeing and efficacy are to remain unimpaired. Doing so allows the online world to be safe from unwanted content.
In the said feature, Rachel Lutz-Guevara, TaskUs’ Vice President of Global Wellness & Resiliency, shared some of TaskUs’ best practices on how to develop and implement a comprehensive psychological health and safety program based on evidence-based approaches.
Read more: Guarding the Online Guardians