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TaskUs Featured in AWS, Pinecone Case Study

Published on October 4, 2024

AWS highlighted TaskUs in its recent partner success story. 

TaskUs uses AWS’ AI and machine learning tools to deepen TaskGPT capabilities, our proprietary GenAI platform. We also leverage AWS partner and vector database, Pinecone, for semantic searches and Retrieval Augmented Generation (RAG) for AssistAI, a knowledge mining tool. PromptAI, a chat response suggestion tool, also uses Natural Language Processing (NLP) and intent mapping stored on Pinecone to help teammates enhance chat interactions with customers. 

“Collaborating with AWS and Pinecone empowers TaskUs to refine our generative AI capabilities, ensuring our teammates have the necessary tools to excel," says Manish Pandya, TaskUs SVP for Digital.

Learn more about the partnership and results.


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