ITOps Times: TaskUs CEO, Bryce Maddock on the right way to deploy AI

Amid the current AI hype cycle, many companies are rushing to deploy GenAI. But doing so effectively, says TaskUs CEO, Bryce Maddock in an ITOps Times article, requires human intervention to limit risks, ensure accuracy, and enhance security.

Companies must pair AI with human talent, educate teams on AI's realities, define clear strategies involving data collection and KPIs, and provide ongoing training. Incorporating human expertise guides AI refinement and prevents mistakes, ultimately enabling AI to augment workflows and spearhead innovation.

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