‘Augment, Don’t Replace’: TaskUs CIO on a Blended Approach to GenAI for CX

AI is transforming how companies engage with customers through self-service options, better product recommendations and advanced insights. While deploying tools leads to higher efficiency and savings, TaskUs CIO, Chandra Venkataramani, writes in an article for AiThority, that the way to maximize ROI is to use the technology alongside human resources. 

He also covers how enterprises are applying GenAI today as well as recommendations to safeguard against risks and ensure optimal outcomes.