Support Channel

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Support Channel

Definition

A Support Channel is a communication channel utilized by a business to interact with end-users in its care.

At TaskUs, we offer Support Channel customer experiences through chat, telephony, interactive voice response (IVR), in-app, voice, email, social media, SMS text, forums and self-service knowledge bases.