Read our client stories to see how we deliver

Digital Customer Experience (DCX)

Customer satisfaction built on trust and innovation

The future of CX isn’t either AI or human expertise — it’s strategically applying both. Knowing this, we automate routine tasks and specialize in the high-value interactions where loyalty is earned and relationships deepen.
TaskUs company employees
Employee for retail and ecommerce outsourcing services
How we help

The complexity experts

We deliver CX excellence across voice, chat and email, applying AI to the simple and deploying people for the complex. Our teammates master the technical, emotional and brand-specific expertise needed to turn challenging customer moments into relationship-strengthening opportunities across every channel.
DCX SERVICES

Connect with customers where they are.
Lead them where you want them to go.

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Relentlessly advancing customer care

We automate the routine and free our people to solve customer challenges that demand deep specialization, expert judgment and nuanced decision-making. This combination results in a frictionless workforce that accomplishes more.
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Scaling agile support worldwide

We tailor service models to optimize cost, continuity and experience across our global, secure sites and additional distributed workforce. We stay on top of trends, adopting how customers actually connect — from emerging platforms to traditional and resurgent channels.
psychology

Blending AI
with intuition

By strategically deploying AI for data processing, pattern recognition, and routine tasks, and layering with specialized human expertise, we deliver more streamlined processes and consistent outcomes.
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Proven Excellence

Our results

Scaling premium support across 80 critical processes
Case Study
Scaling premium support across 80 critical processes
A pilot evolved into rapid proficiency and exceeding performance goals to support 75% of a top e-commence platform’s operations.

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    How a Global Ecommerce Platform Generated $32M+ through Upselling

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    Delivering concierge health services for record CSAT
    Case Study
    Delivering concierge health services for record CSAT
    Seeking high-touch service and quality care, telehealth platform outsources for the first time with unmatched results.

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      Global Marketplace Combats Fraud Through Financial Crime Operations

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      Reaching No. 1 vendor status for a tech giant
      Case Study
      Reaching No. 1 vendor status for a global tech giant
      Skills-focused recruitment, strategic location and modern training boosted efficiency and CSAT.


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        Scaling Complex Platform Workflows for a Social Media and Technology Company

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        INSIGHTS

        Why the right CX
        team training matters

        Effective training is not just about filling knowledge gaps — it transforms teams, empowering them to deliver exceptional value.
        Team Members

        Meet the experts

        Bailey Boyd DVP, Business Development and Strategic Growth

        Phil Tomlinson

        SVP, Global Offerings
        Phil oversees TaskUs’ global services offerings, creates digital solutions and advocates for better mental health in the workplace
        Paul Solomon VP, Client Services

        Joe Anderson

        Sr. Director, Consulting and
        Digital Transformation
        With 15+ years of experience in consulting, Joe helps organizations improve CX through operational excellence, analytics and tech-driven solutions.