CUSTOMER EXPERIENCE

Customer satisfaction
built on trust and innovation

The future of CX belongs to those who balance human expertise with AI innovation — and we’re setting the new standard.

Speak to an expert

Chad, Ops, Philippines

80

Critical processes streamlined

From pilot to rapid proficiency, exceeding performance goals to support 75% of a top e‑commence platform’s operations

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90+

Average QA score

High-touch service, quality care and unmatched results for a telehealth platform outsourcing for the first time

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No. 1

Vendor status

Science-based recruitment, strategic location and modern training boosted efficiency and CSAT for tech conglomerate.

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How We Help

The complexity experts

We deliver CX excellence across voice, chat and email, deploying agentic AI to anticipate needs and manage routine decisions, so our teammates can master the technical, emotional and brand-specific expertise needed to turn the most challenging moments into customer satisfaction.

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Meet Our People

Joe Anderson

Sr. Dir., Consulting and
Digital Transformation

With 15+ years of experience in consulting, Joe helps organizations improve CX through operational excellence, analytics and tech-driven solutions.

ANALYST REPORT

Why TaskUs stands out in the CX market

Frost & Sullivan named TaskUs a top 3 Leader in the 2025 Frost Radar™: Customer Experience Management Outsourcing, citing our AI-powered solutions, innovation and diverse service portfolio.

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CX SERVICES

Connect with customers where they are. Lead them where you want them to go.

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Relentlessly advancing customer care

We automate the routine and free our people to solve customer challenges that demand deep specialization, expert judgment and nuanced decision-making. This combination results in a frictionless workforce that accomplishes more.

support

Scaling agile support worldwide

We tailor service models to optimize cost, continuity and experience across our global, secure sites and additional distributed workforce. We stay on top of trends, adopting how customers actually connect — from emerging platforms to traditional and resurgent channels.

automation

Automating with agentic AI

We deploy agentic AI that predicts needs, understands context and acts across systems — while knowing when to tap human expertise for streamlined, secure, 24/7 operations.

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Blog

The hybrid future of BPO teams

How AI is impacting the BPO industry and foundational guidance on agentic AI — the hype, the hard parts plus the high-impact opportunities.

Read the article

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Meet Our People

Phil Tomlinson

SVP, Global Offerings

Phil oversees TaskUs’ global services offerings, creates digital solutions and advocates for better mental health in the workplace.

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Customer satisfaction built on trust and innovation

The complexity experts

Joe Anderson

Why TaskUs stands out in the CX market

Connect with customers where they are. Lead them where you want them to go.

Relentlessly advancing customer care

Scaling agile support worldwide

Automating with agentic AI

The hybrid future of BPO teams

Phil Tomlinson

Connect with a TaskUs Expert

Customer satisfaction
built on trust and innovation