Read our client stories to see how we deliver
Superhuman Outsourcing
Through Generative AI

Integrate Generative AI technology into your workforce operations

Get in Touch with Us

Increase Flexibility,
Efficiency, and Speed

Maximize staffing flexibility with gig workers and our digital tools for faster proficiency and accurate results.

Improve Overall
Performance

Increase Teammate effectiveness, productivity, and accuracy through technology augmentation.

Reduce Customer
Care Costs

Reduce operating expenses through access to additional talent pools that can perform higher level tasks when augmented by GenerativeAI.

Introducing TaskGPT:
GPT-Powered Tools to Maximize CX

TaskGPT is our world-class suite of custom-built solutions fueled by the impressive power of natural language tools. Integrating TaskGPT into standard workflows empowers businesses and Teammates to operate faster and more effectively by reducing manual work and risk of errors.
How TaskGPT Superpowers Our Teammates
TaskUs offers a powerful suite of Generative AI enabled CX features.
Pop-up chat application that offers data-driven chat insights and intuitive chat response suggestions to agents in real time
Pre-trained chatbot that helps agents provide more personalized responses by leveraging existing knowledge and historical customer data
Chat-based intelligent document search for knowledge retrieval from PDFs and other internal documents
Email support integration that helps Teammates manage customer emails more efficiently with clear and empathetic response templates
Zendesk and other CRMs have integrations that assist with response clarity and tone for better customer communication
Custom application to speed up the content creation process with Generative AI.
This app offers simple and accessible training materials for teammates, including onboarding docs and knowledge bases.

Proof of Excellence:
Case Studies for Generative AI

CX Process Improvement for
a FinTech Company
We developed a GPT-powered web browser extension to improve CSAT, AHT, and efficiency for a leading FinTech Client.
  • Assist Teammates with grammar checks, auto-complete, and suggested responses or snippets for voice and chat support.
  • Enable Teammates to craft more personalized, industry-specific and accurate responses based on the client’s existing knowledge base and historical intents.
  • Decrease average handling time by 5% in the first 30 days of the project.

  • 300 Teammates
    Using TaskGPT

  • 100,000+
    queries processed in TaskGPT

  • 10-20% Decrease
    in Chat AHT

Workflow Optimization for
a Personal Assistant Company
We developed a GPT-powered writing editor and transformer to elevate Teammate performance and unlock lower cost labor pools in new markets.
  • Transform Teammate inputs and ensure alignment with client requirements for writing style and tone with perfect grammar
  • Enable use of offshore Teammates to complete the work with transformation to native language outputs
  • Full workflow integration into gig worker platform: ease of flexible staffing model

  • 48%
    Reduction in
    per task cost

  • B2 to C2
    writing

    Our Awards

    Best CEO for Diversity –
    Bryce Maddock, CEO, TaskUs
    2022
    Best CEO for Women –
    Bryce Maddock, CEO, TaskUs
    2022
    Best Company for Career Growth
    2022
    Best Leadership Teams
    2022
    Top 50 Inspiring Workplaces list for
    EMEA in 2022 (#27)
    2022
    2022 Inspiring Workplaces Awards – EMEA (Finalist)
    2022
      Check out more of our awards here
      Interested in
      Working With Us?
      Contact Us