Read our client stories to see how we deliver

AI & Data Services

AI agents built for customer interactions

We help you deploy scalable Agentic AI solutions that understand customer context, take meaningful actions across systems and know exactly when human expertise is needed — 24/7 with built-in security.
TaskUs company employees
Employee for retail and ecommerce outsourcing services
How we help

We deploy so you deliver:
Agentic AI tailored to your business

Agentic AI can transform how your business handles customer interactions by autonomously managing workflows and making decisions. Our team of consultants navigate the complex implementation process, identifying the right opportunities for automation and ensuring seamless integration with your existing systems and brand voice.

Our partners

    Agentic AI Capabilities

    Automation that works
    for your business goals

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    Autonomous decision-making capabilities

    Unlike earlier AI that followed rigid scripts, agentic AI evaluates situations and determines appropriate actions independently within defined parameters.
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    Handover to humans

    Agentic AI hands over to humans when it detects uncertainty, encounters ethical dilemmas, faces novel situations, confronts high-stakes decisions, or reaches the limits of its own expertise.
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    Dynamic response generation

    Rather than template-based answers, agentic AI generates responses specific to each situation, creating more natural interactions.
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    Conversational continuity

    Agentic AI maintains context throughout interactions, using information from earlier exchanges to inform later responses.
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    System interaction

    Previous AI assistants were isolated, but agentic AI interacts with multiple systems to access databases and processing tools to complete complex tasks.
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    Workflow orchestration

    Agentic AI manages entire processes from start to finish, handling complete customer interactions from initial request through resolution.
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    Proven Excellence

    Our results

    Scaling premium support across 80 critical processes
    Case Study
    Scaling premium support across 80 critical processes
    A pilot evolved into rapid proficiency and exceeding performance goals to support 75% of a top e-commence platform’s operations.

      Download the Case Study

      How a Global Ecommerce Platform Generated $32M+ through Upselling

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      Taking customer support to the next level
      Webinar
      Taking customer support to the next level
      DCX and AI experts give their take on finding just the right balance between automation and the human touch to deliver the best CX.

        Download the Case Study

        Global Marketplace Combats Fraud Through Financial Crime Operations

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        The key to deploying truly effective Agentic AI
        Case Study
        The key to deploying truly effective Agentic AI
        How CX and AI experts provided evaluation services to help a top food delivery platform build its Agentic AI CX system, fast.

          Download the Case Study

          Scaling Complex Platform Workflows for a Social Media and Technology Company

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          Press Release

          TaskUs launches Agentic AI
          consulting practice

          Our new solution will help businesses seamlessly integrate this advanced technology into their operations.
          Team Members

          Meet the experts

          Paul Solomon VP, Client Services

          Joe Anderson

          Sr. Director, Consulting and
          Digital Transformation
          With 15+ years of experience in consulting, Joe helps organizations improve CX through operational excellence, analytics and tech-driven solutions.
          Bailey Boyd DVP, Business Development and Strategic Growth

          Subeeshan Subramani

          DVP, Internal Automation

          Subeeshan has 20+ years of experience managing large automation & digital innovation projects to drive efficiencies.
          Paul Solomon VP, Client Services

          Karthik Kumaravelu

          Sr. Director, Digital Solutions

           Karthik drives AI-powered automation into business and customer support workflows to deliver measurable results.