Why Mental Health Drives Performance in CX Roles, According to TaskUs DVP of Trust & Safety

Customer service teams are the first line of defense in emotionally charged situations. But the toll that work takes on their mental health is too often ignored. 

In an eye-opening interview with CrmXchange, TaskUs DVP of Trust & Safety, Rachel Lutz-Guevara, makes the case for putting frontline team wellness on par with traditional skills training.

She explains how weaving clinical insights and psychological support into CX operations is good for both employees and business — a strategic move that drives performance, resilience and results.