TaskUs + Zendesk Case Study: Proactive Customer Support

Published on June 24, 2020
Last Updated on August 25, 2022

One of the top trends in CX is the switch from reactive to proactive customer support. Investing in proactive support can help reduce handle time, call volume and overall customer satisfaction. But how do companies begin this change? What technologies do they need – and how do you measure its success? Find out in our joint whitepaper with our technology partner, Zendesk.

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