A leading food delivery platform recognized an opportunity to relieve its support teams from millions of repetitive inquiries. The company planned to build an Agentic AI Customer Experience (CX) system to solve the simple concerns faster so its people could focus on escalated cases that demand the human touch.

Support teams had been overwhelmed with routine tasks — customers asking about delayed orders, reporting missing items and wanting address changes. Delayed responses due to the sheer volume of tickets make customers even “hangrier.”

But training and orchestrating effective AI agents with distinct capabilities requires experts in both the technology and CX. So the company turned to TaskUs to provide human evaluation services and optimize the end‑to‑end process.

Read our case study for all the details, including:

• Specific use cases for deploying Agentic AI
• Why expert human evaluation proved essential for AI success when automated solutions fell short
• How our tailored training approach achieved nearly 90% quality improvement in just 5 weeks