Read our client stories to see how we deliver

Social Media

Digital trust Delivered worldwide

Fueling the world’s leading digital platforms, we provide mission-critical moderation and AI data services at scale. Prioritizing team well-being, we empower our experts to deliver safe, authentic user experiences with precision, across a shifting content landscape.
TaskUs company employees
Employee for retail and ecommerce outsourcing services
How we help

Global reach, local understanding


With expertise in 30+ languages, including specialized coverage for regional markets, we consistently and continuously grow our teams. Our secure, multi-geo operations support thousands of specialists who maintain platform safety while adhering to diverse regulatory environments.
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Resilient teams Revolutionary results

Our proprietary approach to frontline well-being creates sustainable operations in challenging content environments. Through evidence-based support systems and careful work design, we deliver superior quality while avoiding the burnout issues that plague the industry.
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Precision at scale Trust acceleration

With proficiency benchmarks 30% above industry standard and rapid training methodologies, our teams achieve operational excellence, supporting millions of decisions daily with consistent accuracy, enabling platforms to confidently enforce community standards across operations.
manufacturing

Safe experience Brand assurance

We protect digital communities by eliminating harmful content with 99.8% accuracy. Our specialists identify and remove scams, graphic violence, and inappropriate material before users encounter it, safeguarding your brand reputation and user trust.
Research Paper

Hidden Influences on Moderator Success

Our published study reveals that, apart from content severity, guidelines, processes and KPIs impact team health and productivity.

Read the report

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    5 Retail Trends for 2024’s Second Half, According to the Experts

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    Industry Knowledge

    TaskUs Named a Trust & Safety “Leader”

    See our score in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024.


    Read the report
    What we do

    Our services

    Content moderation

    We apply expert practices developed by our peer-recognized Trust & Safety leaders that span across a wide range of policy areas and content types.

    • User safety
    • Platform and business integrity
    • Actor integrity
    • Live and recorded content Moderation
    • Platform and community moderation
    Speak to an expert

    Data operations and enrichment

    Our teams handle large volumes of data and content, using the latest technologies for better efficiency and accuracy.

    • Data operations and enrichment
    • Data labeling services
    • Content creation and collection
    Speak to an expert

    Customer experience

    Delivering CX excellence is the foundation of everything we do.

    • SMB acquisition
    • Global advertiser support
    • Product and services support
    • Omni-channel care
    • B2B & B2C
    • Phone, email, chat, social, SMS
    • Tech support
    • VIP premium support
    Speak to an expert

    Fraud prevention

    Our Financial Crime & Compliance expert practices shield your business and swiftly manage unforeseen incidents.

    • Know-your-everything
    • Identity verification
    • Transaction monitoring
    • Regulatory compliance
    • Fraud detection and response
    • Fraud detection tooling
    • Customer identification program (CIP)
    • Payments – compliance and fraud
    • Incident management
    Speak to an expert
    Industry Leading Customer Support

    Content moderation

    We apply expert practices developed by our peer-recognized Trust & Safety leaders that span across a wide range of policy areas and content types.

    • User safety
    • Platform and business integrity
    • Actor integrity
    • Live and recorded content Moderation
    • Platform and community moderation
    Speak to an expert
    Back Office Mastery

    Data operations and enrichment

    Our teams handle large volumes of data and content, using the latest technologies for better efficiency and accuracy.

    • Data operations and enrichment
    • Data labeling services
    • Content creation and collection
    Speak to an expert
    Globally Recognized Content Moderation

    Customer experience

    Delivering CX excellence is the foundation of everything we do.

    • SMB acquisition
    • Global advertiser support
    • Product and services support
    • Omni-channel care
    • B2B & B2C
    • Phone, email, chat, social, SMS
    • Tech support
    • VIP premium support
    Speak to an expert
    Globally Recognized Content Moderation

    Fraud prevention

    Our Financial Crime & Compliance expert practices shield your business and swiftly manage unforeseen incidents.

    • Know-your-everything
    • Identity verification
    • Transaction monitoring
    • Regulatory compliance
    • Fraud detection and response
    • Fraud detection tooling
    • Customer identification program (CIP)
    • Risk assessment
    • Payments – compliance and fraud
    • Incident management
    Speak to an expert
    Proven Excellence

    Our results

    Safeguarding users from misinformation
    Case Study
    Safeguarding users from misinformation
    Expert moderation processes and a proactive approach improves review speed and quality.

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      How a Global Ecommerce Platform Generated $32M+ through Upselling

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      Protecting AI annotator safety
      White Paper
      Protecting AI annotator safety
      Study reveals that wellness interventions can mitigate risks of moderators’ interaction with AI.

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        Global Marketplace Combats Fraud Through Financial Crime Operations

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        Why AI alone is not enough in content moderation
        News Feature
        Why AI alone is not enough in content moderation
        Human judgement is essential to detect sarcasm and nuanced language.

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          Scaling Complex Platform Workflows for a Social Media and Technology Company

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          View all

          96% precision average

          For a social media and tech company

          93% moderation quality score

          For a social media and tech company

          “

          Through our structured Trust & Safety Certification Program’s focused on best practices, risk mitigation strategies and enforcement protocols, we strengthen our teams' capabilities and reinforce our commitment to industry-leading standards.

          ”

          – TaskUs, 2024 Trust & Safety Annual Report

          30% faster time to meet target

          For a social media and tech company

          50% attrition reduction

          For a social media and tech company

          Team Members

          Meet the experts

          Bailey Boyd DVP, Business Development and Strategic Growth

          Violaine Duchateau

          Senior Vice President, Client Services
          Violaine has grown client relationships since 2015 and now oversees our largest account. Outside work, she’s a passionate road cyclist.
          Paul Solomon VP, Client Services

          Ricky Girson

          VP, Business Development
          Ricky drives enterprise growth through CX and operations partnerships, drawing on his experience in telecom, media and entertainment.