TaskUs CX Summit Spring 2021

15 June 2021
10AM PDT

Featured Speakers

MODERATED CONVERSATION

Infinite Game: Building and Transforming Organizations to Last

Simon Sinek

Described as “a visionary thinker with a rare intellect,” Simon is the author of multiple New York Times and Wall Street Journal best-selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game.

FIRESIDE CHAT

Unconventional:
Disrupting the Landscape with Human Ingenuity and Technology

Mark Troughton

Chief Operating Officer, Chime

Thriving in the new world calls for facing a new set of challenges: evolving customer demands, shifting business models, and a renewed business longevity mindset. In a fireside chat with Mark, discover how Chime continues to disrupt the business landscape. Find out how companies can grow exponentially through innovation in the context of human and tech partnerships.

An Exclusive Invite from Our CCO

About the Event

TaskUs CX Summit

The TaskUs CX Summit brings together an intimate group of top CX executives from the world’s most disruptive and innovative companies. It’s a space for leaders to talk about what challenges and opportunities they are facing today and how they are solving them, all the while making new connections with other decision-makers in the space.

About the Theme

The Future is Now: The Role of Human and Tech Partnerships in the New Era

Human experiences are no longer the same. From the way we do business to our day-to-day interactions, digital innovations have transitioned from being optional to becoming necessities.

What does the future hold for humanity and technology together? At the CX Summit Spring 2021, we take a deep dive into the insights, challenges, and new solutions arising from strong human and tech partnerships in the new world.

Breakout Topics

Digital Innovation and Value Creation

A Human and Tech Approach in Facing the New World

As economies start reopening, digital innovation presents the opportunity to further accelerate business growth. But for organizations with a people-first culture in particular, how does digital innovation generate value and create a win-win situation for all stakeholders?

Panel

Host

Manish Pandya
SVP, Digital
TaskUs

Panelists

Tiffani Bova
Chief Growth Evangelist
Salesforce

Tamas Hevizi
Global Head –
Private Equity
Automation Anywhere

Jeffrey Burlin
Enterprise Innovation Director
Twilio

Panel

Host

Phil Tomlinson
VP, Content Security
TaskUs

Panelists

Michelle Banko
CTO
Sentropy

Charlotte Willner
Executive Director
T&S Professional Association

Corinne Pavlovic
VP of Trust & Safety
Etsy

Content Security

Guardians of Tomorrow: Emerging Technologies in Trust & Safety and the Future of Content Moderation

The platforms we use every day have the influence and potential to shape the fabric of our world. Their approach to trust and safety can therefore have far-reaching implications for the health of the internet and society at large. In this session, we will explore what the future of content moderation might look like, taking a look at some of the emerging technologies helping to keep both platforms and moderators safe.

Digital CX

At the Heart of CX: Converging People and Technology to Drive Digital CX Excellence

With the rise of “smart technology,” we see more and more the importance of digital customer experience (DCX) in ushering holistic end-to-end customer experiences. In this session, we take a closer look at how that is manifested for a range of companies and teams. What lessons can we learn, watch-outs we must anticipate, and key considerations we should look for? And finally, how should we build digital CX with a strategy that integrates people and innovative tech?

Panel

Host

Anca van Assendelft
Sr. Director, Digital Customer Experience
TaskUs

Panelists

Carey Willson
Sr. Director, Vendor Management
Chime

Sean Ellis
Director of
Customer Care
Toast

Amanda Herson
Investor
Founder Collective

Panel

Host

Sean Neighbors
SVP, Client Services
TaskUs

Panelists

Rana el Kaliouby
CEO & Co-Founder,
Author of Girl Decoded
Affectiva

Andrey Shtylenko
Director, Artificial Intelligence & Machine Vision Engineering
Honeywell

AI Operations

From Challenge to Differentiator:
A.I. for Enterprises and the Building Blocks of Data Management.

AI and Machine Learning have become necessities to streamline processes, minimize redundancy, and maximize accuracy. While truly effective, this operational shift is never truly easy. How can companies develop a creative and fruitful collaboration with AI? Listen to fellow business leaders as they share their journey from transforming AI roadblocks into AI differentiators.