TaskUs CX Summit 2022 in New York

October 27, 2022 | 2PM-5PM EDT

Well& by Durst at One World Trade Center

In-Person

Stranger Thinking:

Resiliency in an Upside-Down Market

About the Event

TaskUs CX Summit

A Ridiculously Good Platform for Collaboration & Connection

Imagine bringing together the most brilliant minds in CX—founders, catalysts, and trailblazers in the world of customer experience. Innovators who spark trends and shape the industry. Leaders who run the world’s most disruptive and game-changing companies.

This is the TaskUs CX Summit: A brainstorm of the best, a stream of ridiculously good ideas, an avenue of infinite possibilities. It’s a platform that fosters an engaging discourse of the latest challenges, opportunities, and solutions in customer experience; a conducive space to connect and interact with decision makers in the sector.

Interview with Deb Liu, CX Summit Fall 2021

CX Summit Spring 2021

Panel Discussions

CX Summit Spring 2021

About the Theme

Stranger Thinking: Resiliency in an Upside-Down Market

As we go deeper into extremely volatile market conditions, anything can happen. As the Financial Post puts it, “Everyone is bearish, but the richest people in the world are buying.” Investors are defensive and at the same time aggressive, and companies, even the historically more stable ones, are shaken to their core.

But we can’t let fear cripple us. This fall, let’s discover how to navigate and stay resilient in this strange climate. Let’s talk about money, and why it feels a little more slippery. What sectors are worth investing in? Most importantly, how far are we from seeing the light at the end of this tunnel?

Featured Speakers

Dave Gilboa

Co-founder and Co-CEO
Warby Parker

Born in Sweden and raised in San Diego, Dave co-founded direct-to-consumer lifestyle brand Warby Parker in 2010, changing how people get glasses. He is a Henry Crown Fellow of the Aspen Institute and was named Entrepreneur of the Year by Ernst & Young.

Katherine “KVJ” von Jan

Chief Strategy Officer
Salesforce Innovation

An entrepreneur and intrepreneur, KVJ’s work spans 20 years guiding leaders to seize bold opportunities for growth—and doing good. She is a thought leader and avid speaker on unlocking human potential in the workforce and cultivating an innovative workplace.

Agenda

Time

Activity

2:00 PM

Doors Open

2:10 PM

Opening Remarks

2:15 PM

Keynote Session with Katherine “KVJ” von Jan, Chief Strategy Officer, Salesforce Innovation

2:50 PM

First Set of Breakout Sessions

3:20 PM

Break & Networking

3:40 PM

Second Set of Breakout Sessions

4:15 PM

Fireside Chat with Dave Gilboa, Co-founder and Co-CEO, Warby Parker

4:45 PM
onwards

Closing Remarks & Happy Hour

Breakout Speakers

First Set of Breakout Sessions, 2:50 PM

Digital Customer Experience

Forging the Future of CX: Exceeding Expectations Through the Partnership Between AI and Humans

To make the most out of your CX organization, you will always need smart, compassionate, and inspiring humans paired with cutting-edge technology. Deep dive into how the combination of human + machine creates frictionless customer experiences and long-term success with Michael Lawder, Chief Experience Officer at ASAPP.

Michael Lawder

Chief Experience Officer at ASAPP

Ellis Room

AI Services

Scaling AI Rationally in Uncertain Times

AI is just one tool in a broad spectrum of tools powering information-driven work. Ken Aizawa, VP of Engineering at TheTake, shares why rational investments in diverse and dependable metadata sources – manual, automated, or both – are vital to developing robust user experiences and resilient businesses.

Ken Aizawa

VP of Engineering at TheTake

Three Bridges

Trust + Safety

Safety by Design: Embedding Trust & Safety as a Core Design Principle for Online Platforms

Online platforms are rapidly evolving, and so are the security threats. However, one thing must remain constant—safety and security to protect what matters most to you and your customers. Join Carolina Corral Acosta, Director of Safety for Latin America at Uber, as she discusses the criticality of making Trust & Safety a core design principle for online platforms.

Carolina Corral Acosta

Director of Safety for Latin America at Uber

Liberty Room

Second Set of Breakout Sessions, 3:40 PM

Risk + Response

Yelling ‘Cut!’: Protecting Users from Bad Actors and Fraud

Every new user, click, or transaction comes with a security risk. Join the Risk + Response team as we dive into the real challenges involved with combating fraud, and how you can realize efficiencies and cost savings in your program.

John Matas

Director of Risk & Fraud Operations at Etsy Inc.

Three Bridges

Consulting

A Balancing Act: Building an Optimized Blueprint for Cost Savings and Investments

To save or to invest? This is both the figurative and (sometimes) literal million-dollar question in unprecedented times. Can businesses truly optimize costs while still aligning to goals? Let’s take a hard look at the value created of every spend and identify areas to balance savings and efficiency.

Carey Willson

Senior Director of Operations at Chime

Liberty Room

Learning Experience Solutions

In Data We Trust: Making the Right Training Investment Decisions

Onboarding and training are crucial first steps helping your employees live your brand. Join Laura Nichols, Director of Care and Partner Operations at Deliveroo, as she helps us understand how to make the right investments in training and onboarding.

Laura Nichols

Director of Care and Partner Operations at Deliveroo

Ellis Room

Past Speakers

The CX Summit is a collaborative event—a great opportunity to connect with experts and leaders from disruptive, world-leading organizations. These are a just a few of the speakers we’ve had the honor of working with in the past. Expect to meet more this Spring!

Duncan Wardle

Former Head of Innovation & Creativity
Disney

Deborah Liu

CEO
Ancestry

Simon Sinek

Author

Mark Throughton

Chief Operation Officer
Chime

Lisa Stoner

Global Head of Support Operations
Uber

Tigran Petrosyan

Co-Founder & CEO
SuperAnnotate

Rushabh Parmani

Co-Founder & Executive VP, Customer Success & Operations
Automation Anywhere

Marlene Bonnelly

Head of Trust & Society
Linktree

Petra Makaremi

VP of Customer Success
Spectrum Labs

Carolina Chistofoletti

Head of Child Sexual Abuse Materials Research and Investigation Unit
Anti-Human Trafficking Intelligence Initiative (ATII)

Vicheta Pemmaraju

Director, Global Vendor Operations
Uber

Danielle D’Lima

Vice President, Operations
Depop

Cathleen Doorenbosch

VP Customer Experience
Pollen

Katherine Hurst

Customer Experience Director
Cazoo

Corinne Pavlovic

VP of Trust & Safety
Etsy

Nick Chong

Head of Global Support and Services
Zoom

Mark Quinn

Head of Engineering Operations
Waymo

Matthew Walker

Sleep Scientist
Google

Charlotte Willner

Executive Director
TSPA

Carey Willson

Sr. Director, Vendor Management
Chime

Sean Ellis

Director of Customer Care
Toast

Tiffany Bova

Chief Growth Evangelist
Salesforce

Tamas Hevizi

Global Head – Private Equity
Automation Anywhere

Jeffrey Burlin

Enterprise Innovation Director
Twilio

Rana Kaliouby

CEO and Co-Founder
Affectiva

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