Thriving in the new world calls for facing a new set of challenges: evolving customer demands, shifting business models, and a renewed business longevity mindset. Mike Serpan, SVP of Client Services, engages in a fireside chat with Chime’s Chief Operating Officer, Mark Troughton, and discovers how Chime continues to disrupt the business landscape. Find out how companies can grow exponentially through innovation in the context of human and tech partnerships.
Host: Phil Tomlinson, VP of Content Security
The platforms we use every day have the influence and potential to shape the fabric of our world. Their approach to trust and safety can therefore have far-reaching implications for the health of the internet and society at large. In this session we will explore what the future of content moderation might look like, taking a look at some of the emerging technologies helping to keep both platforms and moderators safe.
Host: Sean Neighbors, SVP of Client Services
AI and Machine Learning have become necessities to streamline processes, minimize redundancy, and maximize accuracy. While truly effective, this operational shift is never truly easy. How can companies develop a creative and fruitful collaboration with AI? Listen to fellow business leaders as they share their journey from transforming AI roadblocks into AI differentiators.
Host: Anca Van Assendelft, Sr. Director for Digital Customer Experience
With the rise of “smart technology,” we see more and more the importance of digital customer experience (DCX) in ushering holistic end-to-end customer experiences. In this session, we take a closer look at how that is manifested for a range of companies and teams. What lessons can we learn, watch-outs we must anticipate, and key considerations we should look for? And finally, how should we build digital CX with a strategy that integrates people and innovative tech?
Host: Manish Pandya, SVP for Digital
As economies start reopening, digital innovation presents the opportunity to further accelerate business growth. But for organizations with a people-first culture in particular, how does digital innovation generate value and create a win-win situation for all stakeholders?
Optimist and multiple best-selling author, Simon Sinek, speaks with Rachel Lutz Guevara, VP of Global Wellness and Resiliency, in a moderated conversation about his book The Infinite Game and how it can help build and strengthen organizations.