Meet us

Connect with
our experts

July 20-22, 2026

Hyatt Regency, San Francisco

Our industry-recognized team of Trust & Safety leaders are looking forward to joining peers from around the world to tackle the field’s biggest trends and challenges.

Be sure to join their sessions listed below.

You can also pre-book a 1:1 meeting with one of our experts.

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Meet our experts

Rachel Lutz‑Guevara

Rachel Lutz‑Guevara

DVP, Trust & Safety
Rachel is a licensed mental health professional, leading global Trust & Safety operations, innovation and employee psychological health.
Paul Solomon

Paul Solomon

VP, Client Services
Paul has 15+ years BPO experience helping companies succeed and maintain platform integrity. In college, he worked taking calls after class and on weekends.
James Black

James Black

VP, AI Operations
With 15+ years of tech leadership experience, James oversees global AI Services operations, advanced robotics innovation and LLM safety practices.
Andrea Ran

Andrea Ran

Sr. Director, Trust & Safety
Andrea leads product strategy, tech partnerships and third-party services, driving innovation with wellness and AI‑powered solutions.
Sarah Edwards

Sarah Edwards

Director, Wellness & Resiliency
Sarah brings extensive expertise in compliance, risk management, performance improvement, crisis management, disaster response and trauma-informed care.
Emily Creevy

Emily Creevy

Director, Business Development
Emily drives digital transformation, operational scaling and AI innovation to help marketplaces and retailers optimize customer experiences.
Tracy Abzug

Tracy Abzug

Senior Manager, Wellness & Resiliency
An experienced public speaker, Tracy presented at national mental health conferences and led stakeholder forums for government officials and police.
Marlyn Savio

Marlyn Savio

Research Manager
With a PhD in health psychology, Marlyn specializes in organizational wellness, UX, biopsychosocial interventions, psychometric tooling and cross-cultural research.
Camila Torres

Camila Torres

Project Lead, Trust & Safety
Camila delivers high-impact operational strategies and client-centric T&S solutions, leveraging cross-functional collaboration and tech integration.
Gabriel Camargo

Gabriel Camargo

Sr. Behavioral Scientist, Wellness & Resiliency
Gabriel blends quantitative social science methodologies with T&S to build data-driven frameworks that protect frontline team wellness and mitigate risk.

    Join our sessions


    11:00 AM – 12:30 PM
    Pacific Concourse K

    Roundtable
    El Gran Debate 2.0: The End of Geographic Silos in Trust & Safety?

    Disinformation spreads through the gaps between regional teams. Using the Americas as a case study, this session challenges you to build a global policy framework that governs shared language spheres rather than user locations.

    Andrea Ran

    Sr. Director, Product & Operations for Trust & Safety

    Sarah Edwards

    Director, Wellness & Resiliency


    1:55 PM – 2:20 PM
    Bayview A

    Presentation
    The “Hybrid Threat” Convergence: When Digital Friction Becomes Physical Harm in Latin America

    Organized crime weaponizes separate policy structures. Using threats like digital loan sharking as an example, this session provides a blueprint to scale contextual, human-in-the-loop moderation.

    Camila Torres
    Camila Torres

    Project Lead, Trust & Safety


    1:55 PM – 2:20 PM
    Marina

    Presentation
    Not All Stress is Created Equal: A Decision-Tree Approach to T&S Role Profiling

    Trust & Safety roles are usually grouped by industry, ignoring specific mental strains. A fraud investigator facing high cognitive load needs different support than a content moderator. This session shares a behavioral framework to map psychological risks and tailor wellness support.

    Gabriel Camargo
    Gabriel Camargo

    Sr. Behavioral Scientist, Wellness & Resiliency


    3:00 PM – 5:00 PM
    Pacific Concourse K

    Workshop
    Pitch, Pivot, Promoted: The T&S Leadership Lab

    This workshop helps mid-career Trust & Safety professionals transition from queue management to executive leadership. Participants will benchmark their strategic skills, practice high-impact executive pitches and create a six-month career roadmap towards their next leadership role.

    Sarah Edwards
    Sarah Edwards

    Director, Wellness & Resiliency

    Tracy Abzug
    Tracy Abzug

    Senior Manager, Wellness & Resiliency



    11:00 AM – 12:30 PM
    Pacific Concourse M

    Roundtable
    The Human Element in Data: A Roundtable for T&S Researchers

    Trust & Safety researchers and data scientists analyze toxic content daily, yet they lack structured wellness support. This roundtable focuses on the unique mental toll of this isolated work, offering a space to share practical strategies for maintaining resilience and rigor.

    Marlyn Savio
    Marlyn Savio

    Research Manager

    Gabriel Camargo
    Gabriel Camargo

    Senior Behavioral Scientist for Wellness & Resiliency


    1:00 PM – 2:30 PM
    Pacific Concourse J

    Workshop
    Dreaming Upstream: Envisioning Approaches to Proactive Wellbeing

    Most T&S wellness research focuses on reactive intervention. As AI introduces more complex threats, burnout prevention is even more critical. Led by researchers and moderators, this group activity will explore new support models and serves as the foundation for a study on proactive wellbeing.

    Marlyn Savio
    Marlyn Savio

    Research Manager


    1:55 PM – 2:20 PM
    Seacliff AB

    Presentation
    Gamified Recruitment and the Rise of “The Com” in the Global South

    Cartels now use multiplayer games to groom and recruit children in Latin America. Posing as peers, they weaponize in-game currency to lure youth into organized crime. This presentation exposes their tactics and explores the pivot from keyword moderation to behavioral intervention.

    Camila Torres
    Camila Torres

    Project Lead, Trust & Safety


    3:00 PM – 4:30 PM
    Pacific Concourse L

    Roundtable
    Revisiting the Identity and Impact of T&S in the AI Landscape

    As AI integration accelerates, the line between Trust & Safety and AI safety is blurring. This roundtable explores how to merge both fields using established T&S lessons. Speakers will tackle AI governance, operational challenges and workforce sustainability.

    Marlyn Savio
    Marlyn Savio

    Research Manager



    11:00 AM – 12:30 PM
    Pacific Concourse K

    Roundtable
    The Wellbeing Reality Gap in Trust and Safety: Five Myths That Backfire

    Well-being programs fail when assumptions don’t align across teams. While leaders support wellness in theory, operational gaps leave frontline moderators exposed. This roundtable breaks down common well-being myths, replacing them with actionable, shared frameworks to align intention with actual impact.

    Marlyn Savio
    Marlyn Savio

    Research Manager


    Featured Content

    Inside the First Definitive Guide to Trust & Safety

    To capture the value of years of Trust & Safety expertise, the Trust and Safety Foundation created a landmark publication, “Trust, Safety, and the Internet We Share: Multistakeholder Insights.”

    Our team contributed two chapters, highlighting the critical role business process outsourcers (BPOs) play in the whole ecosystem.