Managing the insider threat risk in customer service

In this article, Rick Balzano covers the data infrastructure, testing and human oversight needed to successfully deploy humanoid robotics in real-world settings.

October 3, 2026

This podcast discussion explores the practical readiness, capabilities and key challenges of transitioning humanoid robots from controlled lab environments into real-world settings.

October 2, 2026

In this article, Rick Balzano explores the key technical hurdles and safety requirements for deploying humanoid robots, emphasizing the need for real-world data validation to bridge the gap to reliability.

October 2, 2026

In this article, Jarrod Johnson explores how TaskUs integrates AI into workflows to streamline operations and upskill human agents to manage complex customer service calls and AI assistance.

September 28, 2026

In this article, Nick Allen explores the vital role of human-in-the-loop operations, incident readiness and essential preparations logistics companies must make before scaling autonomous truck fleets.

September 17, 2026

In this article, TaskUs CISO, Jeff Schilling, explores how companies can strengthen internal defenses, including: restricting CRM access, masking PII and requiring customer approval for account changes.

September 17, 2026

In this podcast discussion, Nick Allen explores human-in-the-loop operations and how this infrastructure reduces cost per mile and enables commercial fleets to scale safely across markets.

August 13, 2026

In this podcast discussion, TaskUs’ Sapna Bhambani explores how India’s BPM industry is shifting from short-term jobs to long-term digital careers through skill-based innovation and AI integration.

July 21, 2026

TaskUs announces revenue growth driven by AI Services alongside strong cash flow generation, outperforming initial guidance. The performance led the company to raise its full-year financial outlook.

August 6, 2026

TaskUs India’s VP for HR explores how AI changes work, highlighting the need for empathy, continuous training, employee well-being support and CSR initiatives to build supportive cultures.

July 4, 2026

TaskUs releases the results of its survey across 1,000 participants in the US, analyzing consumer attitudes toward driverless cars, factors impacting trust levels and generational adoption trends.

June 23, 2026

Rishabh brings 20+ years of global tech finance leadership. As CFO, he will help expand TaskUs’ AI-enabled service offerings, drive operational excellence and create long-term shareholder value.

June 22, 2026

This podcast discussion explores the Trust and Safety Foundation’s new book, “Trust, Safety, and the Internet We Share: Multi-Stakeholder Insights.” Marlyn Savio, Research Manager, TaskUs, talks about the discipline’s evolution and how platforms can design proactive solutions.

June 16, 2026

TaskUs experts contributed two chapters in “Trust, Safety and the Internet We Share: Multistakeholder Insights,” the industry’s first book on the critical and vast field of Trust & Safety.

May 22, 2026

The company reports a 10.3% year-over-year revenue increase, beating its Q1 guidance. Significant client traction in specialized AI, autonomous vehicle and robotics services drove the growth.

May 26, 2026

Jarrod Johnson, Chief Customer Officer at TaskUs, gives his take on agentic voice technology and how new tools are transforming support delivery in industries like healthcare and retail.

April 28, 2026

Rachel Lutz Guevara, DVP, Trust & Safety at TaskUs explains how mitigating security and fraud risks protects both customers and agents, reinforcing why operations must blend AI with skilled personnel and the value external partners bring.

May 2026

TaskUs CIO, Chandra Venkataramani, discusses how AI is shifting outsourcing toward outcome-based pricing, highlighting the central role CIOs now play in negotiating tech alignment, risk management and identifying human-to-AI ratios.

April 28, 2026

TaskUs leaders discuss our new Barranquilla site and how our “people-first” culture is empowering local talent with tech-driven career opportunities.

April 23, 2026

TaskUs’ Trust & Safety experts highlight the need for clinically grounded engineering and human moderation to ensure user safety when engaging with AI.

April 24, 2026

TaskUs leaders talk about our newest site in the city of Barranquilla, “River Beat,” and how the city’s young, and bilingual talent is powering digital services.

April 17, 2026

Omar Zoubi, DVP of Autonomous Mobility & Rideshare Network Strategy at TaskUs, talks to Harry Campbell about how human-in-the-loop processes lead to safer systems and more efficient scale.

March 30, 2026

Luis Barreto, VP of Operations for TaskUs Latin America, explores the country’s emergence as a strategic location for high-growth industries like fintech, gaming and food delivery.

March 17, 2026

TaskUs announced its results for the fourth quarter and full year ended December 31, 2025.

February 25, 2026

TaskUs announced that it has secured commitments for a comprehensive refinancing to address its upcoming 2027 debt maturities and that its Board of Directors has authorized and declared a special cash dividend of $3.65 per share.

February 25, 2026

TaskUs announced that Chief Financial Officer Balaji Sekar has informed the Company of his intention to step down to pursue a role at a private company. Trent Thrash, Senior Vice President of Corporate Development and Investor Relations, will assume the role of Interim Chief Financial Officer.

February 25, 2026

TaskUs announced the launch of an Electric Vehicle (EV) transportation program for the daily commute of its teammates in India.

February 2, 2026

Omar Zoubi, VP Client Services, TaskUs, says that while autonomous vehicles may be feats of engineering, real-world operations depend on a global workforce that trains, validates and refines their performance.

February 1, 2026

Jarrod Johnson, Chief Customer Officer at TaskUs, talks about how customer service is moving away from phone menus and simple chatbots toward agentic AI systems that can act on their own.

January 21, 2026

TaskUs Chief Customer Officer, Jarrod Johnson, explores how enterprises are evolving from standard chatbots to agentic AI, transforming CX through action-oriented systems and smart workflow design.

January 21, 2026

“TaskUs offers comprehensive B2B sales services, spanning sales planning, inside sales, upsell, cross-sell and retention management,” said Divya Baweja, Practice Director at Everest Group.

January 20, 2026

TaskUs experts explain that the future of banking requires invisible security, combining automation with human expertise and securing the customer’s entire digital identity.

January 15, 2026

“By having a balanced mix of digital-first CX solutions, a flexible delivery model, and strategic partnership, TaskUs has strengthened its position as a Major Contender and a Star Performer in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – EMEA,” said Chhandak Biswas, Vice President, Everest Group.

January 20, 2026

TaskUs’ Joe Anderson warns that organizations must prioritize safety and structural integrity over speed when building agentic AI to avoid regulatory risks and build customer trust in autonomous systems.

December 16, 2025

Chris DeLambo explains why a human-in-the-loop approach to AI improves employee retention and customer lifetime value through faster resolutions.

November 20, 2025

TaskUs’ Sr. Director, CX and Digital Transformation, Joe Anderson, outlines the steps needed to yield the fastest ROI and accelerate deployment for agentic AI.

November 19, 2025

TaskUs announces the launch of HeritEdge, its fifth operations site in Noida, India. The new facility expands the company’s global footprint to deliver digital customer experience, trust and safety, and AI operations.

November 13, 2025

In this podcast, Rachel Lutz-Guevara explores how proactive, science-backed wellness initiatives help address attrition, absenteeism, and burnout to improve customer experience and business outcomes.

November 12, 2025

TaskUs announces record total revenues of $298.7 million for Q3 2025, marking a 17% year-over-year growth. The growth was primarily driven by AI services, which increased by more than 60%.

November 7, 2025

Pragya Agarwal identifies three proactive strategies to stay ahead of new threats like deepfakes, and how the right partner can protect the institution while improving member experience.

October 29, 2025

In this article, Rachel Lutz-Guevara explores how prioritizing employee well-being directly boosts customer service quality, offering a data-driven outlook on the vital role of frontline health.

October 29, 2025

TaskUs announces the launch of Hiraya, its 11th operations site in Las Piñas, Philippines. The new facility expands digital customer experience, technical support and content moderation capabilities.

October 3, 2025

TaskUs announces its recognition in Everest Group’s FCC Operations Services PEAK Matrix Assessment 2025, highlighting expanded capabilities in KYC, AML, and fraud containment.

September 26, 2025

Rachel Lutz-Guevara highlights the rising threats of fraud, misinformation and data misuse, and explains why safeguarding digital spaces is critical to building lasting customer relationships.

September 22, 2025

Joe Anderson explains how partners assist global retail brands in navigating GenAI adoption hurdles, like talent shortages and data integration, to scale customer experience success.

September 17, 2025

TaskUs made the publication’s 2025 10 Best BPO Companies list and named “Best for Tech-Enabled Customer Experience” for our digital-first approach, SaaS expertise and robust brand portfolio.

September 17, 2025

TaskUs is included on the 2025 Global Top 100 Inspiring Workplaces list, recognized for our commitment to building an inclusive, people-first culture where employees thrive.

September 4, 2025

On this podcast episode, TaskUs leaders discuss how to drive smarter growth with both AI and CX, and why real, human connection remains essential in any GTM strategy.

August 28, 2025

In this article, Rachel Lutz-Guevara explores how combining AI tools with human moderation helps brands protect digital platforms from toxic content, counterfeit goods, and compliance risks.

August 25, 2025

This is a preprint of TaskUs’ chapter in “Trust, Safety, and the Internet We Share.” It explores how accuracy mindsets protect professional moderators from believing repeated false claims.

August 14, 2025

Our chapter in the book, “Trust, Safety, and the Internet We Share,” offers an inside look at the value and contributions of external partners and addresses topics, such as: frontline mental health, career development and innovation.

August 14, 2025

In this interview, Sapna Bhambani, Country Lead at TaskUs India, reveals that the winning formula is pairing tech and data with human ingenuity. “We see AI as a tool that empowers people to do more,” she says.

August 11, 2025

TaskUs announces total revenues of $294.1 million for Q2 2025, a 23.6% year-over-year increase. Double-digit revenue growth across all three service lines, led by AI Services, drove the performance.

August 7, 2025

In this article, Rachel Lutz-Gavara explores compassion fatigue in customer experience roles. She explains how TaskUs mitigates emotional risks by integrating clinical mental health protocols.

August 6, 2025

In an interview, TaskUs India Country Lead, Sapna Bhambani, explains why the Tier 2 city is a strategic location for the company’s growth. “There’s no dearth of capability here,” she says.

August 3, 2025

TaskUs CEO, Bryce Maddock, shares his bold vision for the future of CX. As AI takes on more repetitive, high-volume tasks, human support is evolving toward complex, premium services like white-glove care.

July 11, 2025

Rachel Lutz Guevara talks about the business impact of integrating clinical mental health protocols across customer experience operations. She explains how proactive resilience training reduces employee attrition and enhances customer satisfaction.

July 18, 2025

In this article, Pragya Agarwal covers how financial institutions navigate complex regulations. She outlines three essential practices: operational alignment, maximizing efficiency, and outsourcing.

July 1, 2025

TaskUs ranks No. 5 in the 2025 Top 10 Inspiring Workplaces in Asia by the Inspiring Workplaces Group. The award recognizes the company’s strong culture, leadership and commitment to employee well-being.

June 25, 2025

In this article, Chandra Venkataramani talks about how IT leaders are shifting away from high-volume AI experimentation. He details how TaskUs focuses on targeted, high-value pilots to meet clear business goals.

June 24, 2025

TaskUs CIO covers major obstacles hindering enterprise AI adoption, and emphasizes the need to focus on high-value business use cases and establishing shared project ownership to secure resources.

June 9, 2025

On this podcast episode, Joe Anderson highlights the five key components of AI safety, the power of using data and analytics to drive smarter business decisions and how to deploy AI agents effectively.

June 4, 2025

TaskUs announces strategic partnerships with Decagon and Regal to transform customer support using intelligent automation. The collaboration automates repetitive tasks to reduce service costs.

May 13, 2025

Joe Anderson covers the adoption of agentic AI to enhance customer experience operations. He outlines a three-step method focused on use-case targeting, hybrid workflows, and expert networks.

May 12, 2025

TaskUs announces total revenues of $277.8 million for Q1 2025, representing 22.1% year-over-year growth. Double-digit increases across all service lines, led by AI Services, drove the performance.

May 9, 2025

TaskUs secures the ISO 31700 Privacy by Design certification for its proprietary generative AI platform. This milestone verifies that the company embeds strict data privacy into its tech suite.

April 30, 2025

Phil Hernandez dives into building high-performing sales teams. He discusses the foundational role of organizational culture and how AI reshapes modern sales enablement and engagement.

April 29, 2025

TaskUs achieves the “Leader” ranking in Everest Group’s annual evaluation for 2025. This placement highlights the company’s strong global market impact and investments in digital wellness-as-a-service infrastructure.

April 17, 2025

Phil Tomlinson, SVP of Global Offerings, talks about how agentic AI is transforming customer care delivery and specialized domains like Trust & Safety. He dives into the realities of operationalizing AI agents at scale as well as the evolving role of human talent.

April 16, 2025

Sapna Bhambani is featured alongside 20 pioneering women driving global business impact. The piece highlights how female leaders excel in strategic decision-making and operational excellence.

April 14, 2025

Sapna Bhambani explores how TaskUs India combines artificial intelligence with employee wellness initiatives. She covers how a strong, supportive work culture powers digital operations. Sapna Bhambani explores how TaskUs India combines artificial intelligence with employee wellness initiatives. She covers how a strong, supportive work culture powers digital operations.

April 2025

Bryce shares how he scaled the company from startup to a nearly $1B powerhouse. He also covers his frontline-first philosophy, including investing in AI to empower teams to deliver white-glove service.

April 2025

Phil Tomlinson unpacks the operational impact and ethical considerations of deploying AI agents. He urges caution, noting that integrating automation requires strategic operational changes.

March 13, 2025

TaskUs secures No.8 spot on Comparably’s annual list of “Best Companies for Diversity.” The ranking reflects positive sentiment from employees of color regarding leadership and growth.

March 6, 2025

The company’s new business unit bridges the gap between agentic AI’s potential and real-world execution. Dedicated specialists design custom deployment roadmaps to orchestrate complex enterprise workflows.

February 27, 2025

TaskUs announces a record full-year revenue of $995 million for 2024 alongside an historic high of $274.2 million in Q4. Double-digit client volume growth across all three service lines drove the gains.

February 26, 2025

This article explores shifting enterprise infrastructure priorities amid rapid AI market maturity. It covers the rise of hybrid AI pipelines, edge small language models and autonomous cloud management.

January 29, 2025

Phil Tomlinson talks about the rising threat of synthetic fraud. He covers how organizations protect workflows by blending multi-modal AI detection with human content moderation.

January 22, 2025

This article explores the physiological and emotional impacts of burnout on caregiving professionals. It covers organizational strategies to build frontline resilience, protect mental health and sustain service quality.

January 14, 2025

TaskUs achieves recognition in Everest Group’s annual evaluation. The debut placement highlights the company’s comprehensive P4 Framework, talent upskilling infrastructure and proprietary GenAI solutions.

January 13, 2025

The collaboration establishes an end-to-end digital defense system by combining compliance capabilities with automated brand protection technology. The joint framework deploys predictive modeling to mitigate IP violations.

December 2, 2024

This partnership integrates advanced deepfake detection technology into global content moderation and CX workflows to shield enterprise operations against synthetic media threats, identity theft and misinformation.

November 21, 2024

This panel discussion outlines a holistic approach to evaluate digital transformation investments. It explores expanding business cases beyond narrow cost-cutting metrics to prioritize strategic, operational and customer experience impacts.

November 19, 2024

The company reports third-quarter revenue, exceeding the high end of its guidance range. Strong service execution and volume expansion from major tech clients drove significant year-over-year growth.

November 7, 2024

The company’s employee fun run promotes fitness and environmental stewardship. The initiative drove localized ecological impact through a 5,000-tree donation to SayTrees.

November 6, 2024

TaskUs CEO reframes the narrative around AI and BPO jobs. Rather than viewing tech as a threat, he highlights how early AI adoption can empower workers, enhance CX and spark human achievement.

October 29, 2024

This article examines the maturity of GenAI deployment within global contact centers. It covers how shifting from standalone chatbots to integrated, omnichannel LLM workflows improves customer containment rates.

October 23, 2024

AWS highlights TaskUs in its recent partner success story detailing the modular architecture of the TaskGPT platform. The integration of Amazon Bedrock and Pinecone secured a 20% average handle time reduction.

October 7, 2024

TaskUs CEO talks about what the company is doing amid slowing industry growth — from a focus on differentiation and investment in operational excellence. He also talks about what’s next in AI for BPO.

July 16, 2024

TaskUs CIO dives into the necessity of robust AI guardrails to avoid harmful outputs, exploring how TaskUs deploys generative AI safely for internal and enterprise use.

July 10, 2024

TaskUs CIO covers why organizations must look past the current AI hype cycle and combine automated tools with specialized human oversight to deploy impactful technology.

June 20, 2024

Chandra Venkataramani talks about pairing AI with highly-skilled human agents, explaining why this strategy maintains workplace empathy and creates jobs.

June 4, 2024

TaskUs announces a strategic partnership with Mavenoid to merge advanced AI virtual troubleshooting systems with specialized live agent support, optimizing customer care for global retail brands.

June 3, 2024

TaskUs announces that Co-Founder and CEO Bryce Maddock will present and host investor meetings at the upcoming William Blair Growth Stock Conference in Chicago.

May 30, 2024

TaskUs announces its financial results for the first quarter ended March 31, 2024, reporting service revenues of $227.5 million and strong free cash flow generation.

May 8, 2024

This article highlights Everest Group’s top five global data labeling leaders, outlining how TaskUs earns its top placement through strong engineering infrastructure and high-quality data annotation.

April 23, 2024

Bryce Maddock talks about balancing technical automation with human-in-the-loop oversight, detailing how specific industry use cases safely unlock actual return on AI investments.

April 12, 2024

TaskUs CIO talks about upskilling employees with essential leadership, mentorship and interpersonal training to successfully navigate GenAI upgrades.

April 10, 2024

TaskUs announces an environmental collaboration using mobile climate technology to fund crop rehabilitation in Cavite and buy harvests directly from regional agricultural cooperatives.

April 4, 2024

TaskUs announces strategic partnership to integrate specialized human data annotation services with V7’s data platform, accelerating model-assisted labeling timelines for AI companies.

March 25, 2024

TaskUs announces a strengthened relationship with AWS to utilize its cloud framework, accelerating GenAI integrations and enhancing digital customer experiences.

February 28, 2024

TaskUs announces a knowledge assistant that sifts through enterprise training files and legacy interactions to generate accurate answers for frontline support staff.

February 27, 2024

TaskUs announces a strengthened relationship with AWS to utilize its cloud framework, accelerating GenAI integrations and enhancing digital customer experiences.

February 23, 2024

TaskUs announces a peer-reviewed study evaluating its cognitive screening tool, demonstrating how analyzing specific personality traits during pre-hire assessments can shield employee wellness.

January 30, 2024

TaskUs announces the launch of its GenAI platform, TaskGPT, allowing businesses to integrate automated workflows and optimize customer support efficiency.

January 25, 2024

TaskUs announces its recognition as a dominant industry leader in the 2023 SPARK Matrix assessment for excellence in financial crime defense, compliance operations, and customer impact.

December 12, 2023

TaskUs announces an industry placement for its security division, highlighting corporate success in assisting financial clients with identity verification workflows and online fraud mitigation.

August 23, 2023

TaskUs announces its financial results for the second quarter ended June 30, 2023, delivering $229.2 million in total revenues alongside a resilient adjusted EBITDA margin of 23.8%.

August 9, 2023

TaskUs announces an operational expansion in Colombia with a creative, hip-hop-inspired workspace called “The Gallery” to scale capacity for apparel, e-commerce, and healthcare clients.

July 25, 2023

TaskUs announces its presentation schedule for a key digital safety summit, including panels on algorithmic platform protection, mental wellness workflows, and misinformation.

July 10, 2023

TaskUs announces multiple workspace culture accolades determined by anonymous employee feedback, highlighting top marks for executive inclusivity and internal professional development pathways.

June 20, 2023

TaskUs announces that executive leadership will share the organization’s business strategy and operational roadmap during a presentation for institutional market investors at the Chicago finance event.

June 5, 2023

TaskUs announces a proprietary GenAI platform to deploy secure automated workflows and tailored response applications, naming fintech enterprise MoneyLion as an inaugural integration partner.

June 1, 2023

TaskUs announces that chief executive officer Bryce Maddock will speak and engage with market analysts at an upcoming global communications and technology investment symposium in Boston.

June 1, 2023

TaskUs announces its inclusion in a prominent vendor evaluation report, highlighting the company’s specialized digital service capabilities and agile technological infrastructure for global brands.

May 23, 2023

TaskUs announces an advanced global operations hub to house dedicated engineering teams focusing on the development of specialized machine learning models and generative intelligence products.

May 2, 2023

TaskUs announces its tenth operations facility, selecting a Molino location designed with energy-efficient smart lighting, carbon-conscious materials, and specialized heat films.

March 23, 2023

TaskUs announces an environmental agreement to secure an early fixed-price virtual power contract, funding a Laredo renewable project to mitigate regional fossil fuel emissions.

Februaryy 8, 2023

TaskUs announces an upgraded labor package at its regional hub, building upon revised national vacation frameworks to supply frontline team members with self-managed leave allotments.

Februaryy 7, 2023

TaskUs announces its selection into a prominent corporate transparency index, securing placement for meeting extensive disclosure standards across workplace representation, pay parity, and inclusion metrics.

February 31, 2023

TaskUs announces an industry accolade for its specialized deep learning division, earning top marks from corporate judges for executing ethical data scaling, evaluation, and categorization programs.

January 11, 2023

TaskUs introduces leadership updates across key geographies, naming senior operational executives to manage workforce delivery and multilingual client accounts throughout global service hubs.

December 15, 2022

TaskUs announces an elite regional ranking on a prominent business intelligence matrix, earning top positioning based on notable revenue expansion alongside robust algorithmic customer support integration.

December 15, 2022

TaskUs announces a presentation, detailing how its specialized internal language academy elevates job readiness and drives employment access across the local service industry.

December 6, 2022

TaskUs announces a strategic funding arrangement with an anti-toxicity data science startup, launching an integrated platform that routes complex media threats and online risk scoring to professional reviewers.

November 22, 2022

TaskUs announces an educational partnership alongside a Philippine municipal administration, launching a specialized corporate development curriculum to elevate local outsourcing career readiness.

October 11, 2022

The digital outsourcing firm launches its fourth facility in India, building a 115,000-square-foot commercial office to tap into the region’s highly technical talent market.

October 3, 2022

TaskUs expert details a three-step roadmap — Assess, Assemble, and Aim — to restructure training models and enhance internal mobility pathways for younger workforces.

September 13, 2022

TaskUs announces an industry placement for its digital customer service ecosystem, securing a prominent regional matrix position across both market impact and operational capability metrics.

September 14, 2022

TaskUs announces an industry placement for its security division, scoring ahead of several established legacy competitors in mitigating fraud, anti-money laundering (AML), and identity risks for digital sectors.

August 19, 2022

TaskUs Co-Founder and President Jaspar Weir outlines a resilient workplace framework tailored for periods of macro-economic change, detailing three core workforce strategies: Retain, Relate, and Reinforce.

August 11, 2022

TaskUs expands its “Oasis” facility in Tijuana, introducing an updated operational floor with open-air dining areas and dedicated spaces designed for transitioning teams back to on-site work.

August 4, 2022

Rachel Lutz Guevara examines modern frameworks for protecting content moderators, highlighting the integration of trauma-informed care and brain-health neuroscience.

July 20, 2022

TaskUs achieves first place for year-over-year revenue percentage growth on Everest Group’s annual industry registry, driven by expanding its global nearshore delivery footprint.

June 17, 2022

Bryce Maddock explores the critical shift from transactional support to empathetic data intelligence, detailing how brands can integrate AI tools with human emotional acuity to deliver meaningful consumer solutions.

June 7, 2022

TaskUs unveils its first physical facility in Colombia, introducing a sports-themed office complex equipped with fitness spaces and transition workflows to migrate remote campaigns on-site.

June 9, 2022

TaskUs secures a notable position for its end-to-end user-generated content protection, policy management, and wellness-focused delivery frameworks.

June 1, 2022