In an episode of the Why Colombia podcast, Luis Barreto, VP of Operations for TaskUs Latin America, explores the country’s emergence as a strategic location for high-growth industries like fintech, gaming and food delivery. TaskUs has achieved rapid growth in the country, expanding to six offices across Cali, Medellín and…

Agentic AI resolves outcomes, not just queries. Maximize value by using clean data and redesigning workflows to build effective autonomous models.

Autonomous vehicles may be feats of engineering, but real-world operations depend on a global workforce that trains, validates and refines their performance.

Agentic AI is replacing basic chatbots. Discover how autonomous systems and human empathy combine to scale CX results and solve complex service challenges.

Today, banks are competing with every frictionless digital experience customers have. Speed, simplicity and “invisible trust” are the baseline expectations. In a Banking Transformed podcast with Jim Marous, “How AI, CX, and Trust Must Coexist,” TaskUs’ Phil Tomlinson, SVP of Global Offerings, and Pragya Agarwal, VP of Financial Crimes &…

In the rush to be AI first, many organizations prioritize speed over structural integrity. That opens businesses to regulatory and financial risks.  In a Unite.AI article, Joe Anderson, TaskUs’ Sr. Director of Consulting and Digital Transformation, warns that speed without a safety-first approach is unsustainable.  He explains that safety is…

In an episode of the All Things Considered CX with Bob Azman podcast, Rachel Lutz-Guevara, DVP, Trust & Safety, TaskUs, explores how proactive, science-backed wellness initiatives help address attrition, absenteeism and burnout — improving customer experience and business outcomes.

In The Financial Brand article, "Beyond Efficiency: How Human-in-the-Loop AI Is Redefining the Contact Center," Chris DeLambo, Division Vice President of Agentic AI Solutions at TaskUs, says that this approach improves employee retention and customer lifetime value through faster resolutions.  He highlights the need for specialized mental health support for…

In an episode of the “What’s Up with Tech” podcast, TaskUs’ Sr. Director, CX and Digital Transformation, Joe Anderson, outlines the steps needed to yield the fastest ROI and accelerate deployment. 

In an article for CUTimes.com, TaskUs’ Global Head of Financial Crime & Compliance, Pragya Agarwal, identifies three proactive strategies so credit unions can stay ahead. She also highlights how the right partner can protect the institution while freeing teams to focus on member experience.

In an article for Customer Experience Magazine, TaskUs’ Trust & Safety Division Vice President, Rachel Lutz-Guevara, gives us her data-driven perspective on the importance of employee well-being in delivering excellent customer service. 

In a guest article for Adrian Swinscoe., TaskUs Trust & Safety Division Vice President, Rachel Lutz-Guevara, highlights the rising threats of fraud, misinformation and data misuse, and explains why safeguarding digital spaces is critical to building lasting customer relationships.

In an interview with E-Commerce Times, TaskUs Senior Director of Consulting and Digital Transformation, Joe Anderson, shares how retailers can navigate these obstacles and leverage both technology and talent to stay competitive. 

Our Trust & Safety Division of Research team contributed to the Trust & Safety Foundation’s (TSF) upcoming volume, “Trust, Safety, and the Internet We Share: Multistakeholder Insights.”  They co-authored the chapter, “Beyond Content Severity: Rethinking Psychological Impact and Wellness Care for Moderators Working with ‘Benign’ Content.”  It explains how content…

The Trust & Safety Foundation (TSF) is publishing a new volume, “Trust, Safety, and the Internet We Share: Multistakeholder Insights,” and our Trust & Safety team is proud to have contributed. They authored the chapter, "The Indispensable Role of BPOs in Trust and Safety," which highlights the crucial role that…

In an article for Total Retail, TaskUs Trust & Safety Division Vice President, Rachel Lutz-Guevara, talks about how delicate (and important) customer trust is to a brand’s success.

A recent Retail Insider article highlighting industry leaders named TaskUs as to its 2025 10 Best BPO Companies list. The publication also calls out TaskUs as "Best for Tech-Enabled Customer Experience," for our extensive experience with SaaS and startup clients, digital-first approach and robust brand portfolio.

In an article for Modern Marketing Today, Rachel Lutz- Guevara, DVP, Trust & Safety, TaskUs, shares real-world failures and emerging threats, like misinformation and new types of fraud.

Inspiring Workplaces Group (IW) has named TaskUs to its 2025 Global Top 100 Inspiring Workplaces list — a testament to our commitment to building a people-first culture, investing in employee well-being and empowering our teams through world-class benefits, advanced tech and career development programs. The ranking is based on six…

Applied and optimized properly, AI can move the needle on growth. But you have to start with basics: smarter data, stronger alignment and a customer experience that feels human.

In an interview with Tech Achieve Media, Sapna Bhambani, Country Lead at TaskUs India, reveals that the winning formula is pairing tech and data with human ingenuity. "We see AI as a tool that empowers people to do more," she says.

In a Customerland podcast, TaskUs DVP of Trust & Safety Rachel Lutz-Guevara explains why it’s wrongly treated as a productivity issue instead of a clinical one, and how businesses can build proactive wellness into their CX strategy. 

In a recent interview with The Indian Express, TaskUs India Country Lead, Sapna Bhambani, explains why the city is a strategic location for the company’s growth. “There’s no dearth of capability here,” she says.

Regulatory change is relentless. For financial firms, the pace and complexity of new requirements test even the most seasoned compliance teams.

As agentic AI deployment accelerates, much of the conversation centers on its impact on BPOs and customer service.

Customer service teams are the first line of defense in emotionally charged situations. But the toll that work takes on their mental health is too often ignored. 

Over the past two years, there’s been a rush for quick AI project wins. But in many cases, speed has gotten in the way of impact. You need both.

AI is transforming productivity, and CIOs are challenged to turn ambition into measurable impact. But many fail early on by starting in the wrong place. “It’s easy to get caught up in the momentum of generative AI,” says Chandra Venkataramani, CIO, TaskUs in a CIO.com article. Adding to the challenge, “AI…

On this episode of CXChronicles, TaskUs Senior Director of Consulting and Digital Transformation, Joe Anderson shares four key pillars: teams, tools, processes and feedback.

What does it take to lead a high-performing sales team today? In an episode of The Future of Selling with Rick Smith, Phil Hernandez, global VP of sales, TaskUs, reveals what separates good teams from great ones.

The Rise of Agentic AI: A Strategic Three-Step Approach to Intelligent Automation

TaskGPT, our proprietary generative AI platform, has officially been awarded the ISO 31700 – Privacy by Design certification. This globally recognized certification underscores TaskUs’ commitment to embedding privacy, security and trust into AI applications.

The outsourcing industry has undergone significant transformation, shifting from routine task execution to delivering more complex, high-impact services. TaskUs is at the forefront of that change in India, with Sapna Bhambani, SVP of operations and country lead, at the helm.

TaskUs on Agentic AI, Tech-First Solutions, & the Future of Outsourcing – with Phil Tomlinson of TaskUs

On The CEO Show with Robert Reiss, Bryce Maddock, CEO, TaskUs shared how he scaled the company from a $20,000 startup to a nearly $1B powerhouse. He also talked about his frontline-first leadership philosophy, including investing in the latest in AI to empower teams to deliver exceptional white glove service. Plus, hear more…

TaskUs has ranked No. 8 among large organizations on Comparably's “Best Companies for Diversity” list.  This ranking is based on feedback from 30,000 employees of color, who rated their companies across 16 categories, including leadership, compensation and career growth opportunities. See the full list in Fast Company. Read the article…

More companies are turning to agentic AI — automated systems that can handle tasks without human input — to speed up service and reduce manual, repetitive work. But even with the strong case for enhanced efficiency, implementing AI agents is not plug and play. In a recent Techstrong podcast, Phil…

Deepfakes (synthetic or AI-generated media) are a substantial threat to businesses and individuals, spreading misinformation, causing financial losses and reputational damage. And neither end users or companies know how to identify and prevent them. In an article for AiThority, TaskUs SVP for Global Offerings, Phil Tomlinson, discusses the dangers of…

The GenAI boom of 2024 transformed industries, but 2025 will all be about agentic AI — technology that doesn’t just generate insights but takes action, from booking flights to issuing refunds. Yet, greater autonomy demands stronger AI safety. Businesses must ensure responsible deployment with safety benchmarks, synthetic data and multilingual…

Compassion fatigue is a top challenge for service professionals. Prolonged emotional stress leads to burnout and impacts how they deliver to customers. Having a science-backed,  preventative approach to wellness is key, according to TaskUs DVP for Trust + Safety, Rachel Lutz Guevara, in an article for Behavioral Health Tech. She…

In an interview with BPO Bullhorn, TaskUs CEO, Bryce Maddock, talks about what the company is doing amid slowing industry growth. From a focus on differentiation and investment in operational excellence to developing deep expertise in specific service lines, TaskUs saw its best quarter in history.  He also talks about…

AI is transforming how companies engage with customers through self-service options, better product recommendations and advanced insights. While deploying tools leads to higher efficiency and savings, TaskUs CIO, Chandra Venkataramani, writes in an article for AiThority, that the way to maximize ROI is to use the technology alongside human resources. …

For many financial services organizations, digital transformation is often seen as a way to cut costs and improve efficiency: moving to the cloud, modernizing legacy systems or applying new technology.  While these goals are important, innovation and CX experts caution that focusing solely on price can undermine the long-term benefits…

Hindustan Times highlighted TaskUs India's recent efforts towards environmental stewardship and to boost physical well-being. More than 1,000 TaskUs teammates participated in a running event and a sapling preparation activity across Chennai, Gurugram, Indore, Mohali and Navi Mumbai. The company also donated trees in partnership with SayTrees. “Engagement activities create…

In recent years, AI has been seen as a threat to some jobs, especially in the BPO industry. In an article for The Straits Times, TaskUs CEO and Co-Founder Bryce Maddock shares a different take. Rather than replacing workers, TaskUs believes AI will empower more human achievement.  We use tools…

AWS highlighted TaskUs in its recent partner success story.  TaskUs uses AWS’ AI and machine learning tools to deepen TaskGPT capabilities, our proprietary GenAI platform. We also leverage AWS partner and vector database, Pinecone, for semantic searches and Retrieval Augmented Generation (RAG) for AssistAI, a knowledge mining tool. PromptAI, a…

Focusing on industry news and all things customer experience, Customer Experience Magazine (CXM) highlighted TaskUs’ recent report, in partnership with the Everest Group, on how businesses are using new technologies like GenAI to unlock new levels of personalization, efficiency and growth.  The report is based on a survey of 71…

Despite its capabilities, AI struggles to accurately detect sarcasm and nuanced language, highlighting the importance of human judgment in complex workflows like content moderation.  As TaskUs DVP for Trust + Safety, Rachel Lutz-Guevara, explains in an article for RTInsights, while the technology can efficiently process large amounts of data, it…

In an interview with CIO.com, TaskUs CIO, Chandra Venkataramani, emphasizes the critical role of AI guardrails in ensuring AI systems do not generate harmful or erroneous outputs. He highlights the dual responsibility TaskUs faces as it deploys generative AI not only for internal operations but also on behalf of enterprise…

In an interview for “Innovation and Leadership with Jess Larsen” podcast, TaskUs CEO, Bryce Maddock, shares his journey from start-up to IPO and beyond.  He talks about bootstrapping challenges, complexities of navigating private equity and the IPO process and how TaskUs’ core values have driven the company’s growth and shaped…

On Tuesday, July 23, 2024, AWS announced the release of Llama 3.1 405B, 70B, and 8B models from Meta in Amazon Bedrock.  As part of the story, and in addition to the product details, use cases and code snippets, AWS highlighted its customer voices, including TaskUs.  Manish Pandya, Senior Vice…

In a series of video interviews, TaskUs CEO Bryce Maddock speaks with Matt Kendall founder Cognitive Copy and the BPO Bullhorn newsletter about the surprising ways AI is changing jobs. Hear his take on what to expect in the BPO industry. Watch video interview  

Evolving into a new CX era: How AI will augment the humans of CX and create more opportunities to deliver top-notch customer experiences

In this episode of The Software Synergy Podcast, James Holder interviews Chandra Venkataramani, the CIO at TaskUs. Chandra delves into the highs and lows of his career, discussing his passion for technology and the challenges of transitioning into a CIO role. He also shares invaluable advice for aspiring managers and…

Amid the current AI hype cycle, many companies are rushing to deploy GenAI. But doing so effectively, says TaskUs CEO, Bryce Maddock in an ITOps Times article, requires human intervention to limit risks, ensure accuracy, and enhance security. Companies must pair AI with human talent, educate teams on AI's realities,…

Covering all things big data, news outlet Datanami recently highlighted “the considerable demand for software that can help streamline the data labeling and annotation workflow, as well as for third parties that can do the labeling work on an outsourcing contract.”To illustrate the current landscape of providers in these areas,…

TaskUs believes successful companies thrive by empowering humans to reach their full potential, and AI is now the key to unlocking this promise.  We amplify our people with technology to drive efficiencies that free them to be more creative, more vigilant, and, ultimately, more human. As AI automates the mundane…

GenAI is automating more and more repetitive functions, giving tech pros a greater opportunity to focus on more multifaceted and demanding issues. As a result, stronger, uniquely human skills in the areas of communication, analysis and strategy are critical for them to thrive today. CIO.com explores this idea in an…

NEW BRAUNFELS, Texas, Oct. 19, 2023 (GLOBE NEWSWIRE) -- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced Frontiers in Psychiatry has published the first peer-reviewed study that evaluates a robust employee screening tool, The Cognitive…

The "New World of Work" webinar seried by the Philippine Daily Inquirer highlighted how major shifts in the workplace have caused the emerging trends in the workforce, from The Great Resignation to "quiet quitting".

TaskUs’ Senior Director of Learning Experience and Consulting Elizabeth Pierce shares the three A's to drive employee retention and loyalty

TaskUs' Co-Founder and President Jaspar Weir told the Daily Tribune that there is an industry trend of client preference shifting to Filipino outsourcing agents.

TaskUs' Co-Founder and President Jaspar Weir talked about how job security and career growth mean more to people now than ever before given the current economic climate.

Rachel Lutz-Guevara, TaskUs' Vice President of Global Wellness & Resiliency, shared some of TaskUs' best practices on how to develop and implement a comprehensive psychological health and safety program based on evidence-based approaches. 

TaskUs believes that Deep Customer Care is an ever-evolving process rather than a rigidly observed protocol. It is a journey, not an event, and one best taken alongside an enthusiastic, committed, and highly skilled partner.

For companies looking to meet and even exceed client and customer expectations, it is essential that they work with a data labeling partner that exemplifies their own operating model and practices a people-first philosophy.

Manila Standard Lifestyle Editor Nickie Wang shared in a report his personal experience of visiting two of TaskUs' latest sites: "Phoenix" in Ortigas City and "Atlantis" in Batangas City, Philippines. 

TaskUs’ secret formula for success, "You+Us", shows how TaskUs can effectively support its clients' ever-growing demands by investing in its teammates amid the global economic climate.

The Art of Fluency: the TaskUs Language Academy is a free virtual program available to people who are interested in improving their English proficiency.

Culture becomes the key entry when it comes to diversity initiatives spearheaded by an organization. And it requires the active participation of leadership every step of the way.

Believing that employee experience is key to its success, TaskUs directly invests in its people by bolstering valuable tools, technology, resources, and training programs, as explained by TaskUs CPO Rajnish Sinha in his interview on the European Business Review.

Tech companies must hire specialized teams that balance growth and safety and avoid a one-size-fits-all model to scale–says TaskUs in CustomerThink

Chief Operating Officer Stephan Daoust shares his thoughts on what makes TaskUs stand out

TaskUs Chief People Officer Rajnish Sinha says the key to a successful hire in the Great Resignation is building personalized experiences for prospect employees

Younger workers have been prioritizing work-life balance more than ever, and it is crucial for companies to protect, safeguard, and champion their employees’ wellness in order to keep their people.

The newly appointed general counsel of TaskUs looks back on her personal and career journeys that led her to become the company’s first female member of the current executive leadership team.

As the search for talent becomes more competitive, Sinha predicts employers will be more compassionate and flexible

According to Weir, “working with high-growth disruptors and having unrivaled workplace culture are keys to TaskUs’s success.”

Human judgement ensures accurate data labeling to improve machine learning algorithms

Evaluating business needs enables companies to make smart decisions when adopting cloud

TaskUs Vice President of Global Wellness & Resiliency Rachel Lutz-Guevara talks about the importance of prioritizing employees’ overall well-being given the global health situation.

In a recent interview with news channel One News' program 'Sa Totoo Lang', Kat Galang highlighted the role of the youth in the upcoming national elections and TaskUs’s recent voter education campaign.

TaskUs helps businesses scale healthcare operations in the increasingly competitive economy through equipping them with the right people, processes, and technology.

Maddock reveals “how to build a multi-billion dollar company from scratch”

TaskUs Director, AI Operations John Schauf explained in his article that the more diverse machine learning teams and data labelers are, the more inclusive AI technology will be.

What was once an idea hatched by two friends now makes waves in the outsourcing industry with its ridiculously refreshing philosophies on the modern workspace.

TaskUs differentiates itself with its people-centered company culture. With its recent successes, the company is proving that an investment in workplace design is better for the company’s performance, and better for the employees’ well-being. Their approach can change the way that workplaces are designed in the future.

“TaskUs chose Cali, the country’s third-largest city, for its abundance of human talent and innovative technology landscape,” TaskUs Vice President of Operations, Colombia Guillermo Ulloa said in the interview.

Cali and the Valle del Cauca region have a digital economy cluster made up of more than 735 companies. And one of the biggest investment and employment drivers is the business process outsourcing (BPO) industry. 

TaskUs chose Cali, Colombia’s third-largest city, for its abundance of human talent, innovative technology landscape, and regulatory framework. 

The report also highlights how empathy in the workplace leads to effective collaboration, increased morale, reduced stress, more effective feedback, and a more inclusive attitude.

TaskUs executives reveal the secrets to establishing a thriving company culture across global sites on the HR Daily Advisor Podcast

The Forbes report acknowledged TaskUs’s work-life balance initiative as an impressive effort to curb employee burnout.

TaskUs Chief Customer Officer Jarrod Johnson talks about how companies can utilize technology to understand customer intent, gather better data, automate processes, and continue the evolution of self-service experiences, in order to thrive in a post-pandemic world.

As blockchain technologies and cryptocurrency continue to emerge in Latin America's FinTech scene, TaskUs's cybersecurity services become even more aggressively relevant than ever before.

As the world celebrates Pride month, it is important to note that discrimination against members of the LGBTQIA+ community still exists—and many corporate workplaces in the Southeast Asian region are no exception.

As pandemic-induced lockdowns and social distancing pushed more consumers to shop online, the importance of customers’ digital experiences has become even more critical to business success. One growing area of concern for brands is leveraging data to improve personalization and serving customers with useful recommendations and experiences online.

TaskUs is named by Comparably as one of the leading companies in supporting employees with military experience.

What does a ‘safe workplace’ look like for LGBTQ+ employees?

Customer experience is paramount to business success. In fact, 94% of surveyed customers who received “very good” CX noted that they would be likely to purchase more from a company, as well as recommend that company to another consumer. At TaskUs, we pride ourselves on ridiculously good CX, and helping…

How can B2B sales and marketing teams stay ahead in the new normal?

Work-life balance hasn’t always been a given over the history of humans working for their livelihoods, or even the last century. But enormous strides have been made over the last twenty years in making sure that such an alarmingly obvious truth – that an employee needs to be given consideration and…

Sushmita Sen has been a cultural icon and a paragon for women across the globe since winning the Miss Universe crown in 1994. Today, she remains firm in her advocacy as she joins global business leaders in speaking about their experiences as women in leadership roles in a web series…

These are the Top 100 highest-rated companies with the Best Perks & Benefits in 2020, according to anonymous employee feedback on Comparably.com to a variety of questions regarding perks and benefits.

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MANILA, Philippines — Regardless of how you call it—remote work, telecommuting, work from home (WFH)—it’s likely here to stay for the long haul. Major companies all over the world, including Amazon, Facebook and Google, have announced that they are allowing their employees to work from home until the end the…

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