Content Moderation

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Content Moderation

Definition

Content Moderation is the practice of monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

The work of content moderators has been portrayed negatively in the past. However, TaskUs is shifting the perspective away from this portrayal. Moderating inappropriate content online is vital work that must be done to protect innocent users from experiencing horrific content.

TaskUs’ Content Moderation relies on AI technology to deploy the first round of moderation to ensure fast results! The use of a human will always be necessary to determine “gray areas” that require a human touch. Lastly, TaskUs always takes an employee-centric approach in everything we do, and we are glad to report that, according to a recent employee satisfaction survey, 94% of content moderation teammates were proud of their job.