Read our client stories to see how we deliver

Wellness & Resiliency

Where employee
wellness comes first

Frontline teams doing high-pressure digital work deserve proven support. Our science-backed, clinician-led programs are built to protect their mental health and drive performance.
TaskUs company employees
Employee for retail and ecommerce outsourcing services
How we help

Protecting people. Powering digital safety.

Behind every safe platform, accurate AI and empathetic customer interaction are real people doing high-stress, high-impact work. Our wellness programs deliver expert care, resilience training and end-to-end support — empowering teams to thrive and succeed.
Wellness as a service

Your partner for launching, enhancing
or reinforcing wellness programs

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Resiliency studio

Support employee mental health with the first peer-reviewed psychological health and safety programs tailored to stress levels, from back-office work to high-risk content
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Global life coaching

Empowering employees to pursue well-being through transformative coaching that builds self-awareness, sparks personal growth and drives lasting change
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Tooling and technology

Combining clinical expertise with custom-built wellness tech (like Shield, Centered and LetUsKnow) to reduce the impact of sensitive content and support moderator well-being at scale
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Advanced services and consulting

Expert-led assessments that identify program gaps, mitigate risk, measure ROI and build stronger wellness strategies — powered by clinical insight and a proven four-phase model
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Division of Wellness & Resiliency Research

We lead in psychological health with a dedicated research team that drives innovation across services — publishing 10+ studies a year and partnering with top institutions to validate neuroscience-based interventions for moderator well-being.
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Proven Excellence

Our results

Raising AI image generation model’s accuracy to 99%
Insights
The best way to measure moderator well-being
New study examines the effectiveness of traditional surveys vs AI screening. The results will surprise you.
Reducing frontline attrition by 65%
Case Study
Reducing CX team 
attrition in healthcare
A U.S. healthcare leader was losing top CX talent to stress and burnout. See how our wellness program solved it.
How to keep young users safe in the digital world
Case Study
Building resilient safety teams
Screening for psychological readiness upfront boosts performance and reduces attrition in high-stress roles.

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PEER REVIEWED RESEARCH

The hidden impact of misinformation on moderators

Together with PNAS Nexus, we examined how repeated exposure to misinformation affects moderators’ belief in false claims.
Team Members

Meet the experts

Paul Solomon VP, Client Services

Rachel Lutz-Guevara

Division Vice President,
Trust & Safety
Rachel is a licensed mental health professional, leading global Trust & Safety operations, innovation and employee psychological health.
Paul Solomon VP, Client Services

Vina Paglicawan

Sr. Director,
Wellness & Resiliency
Vina is an ICF-certified coach. She leads 120+ wellness and mental health professionals supporting TaskUs teammates worldwide.
Bailey Boyd DVP, Business Development and Strategic Growth

Jolguer Pérez

Director,
Global Research 
and Data
For 10+ years, Jolguer has been transforming companies through data and research. In his current role, he leads efforts to protect Trust & Safety workers.
Paul Solomon VP, Client Services

Sarah Edwards

Director,
Wellness & Resiliency
Sarah is a licensed mental health professional with extensive expertise in risk and crisis management, performance improvement and trauma-informed care.