Great performance today comes from expanding human capability. Our approach strengthens the cognitive, emotional and social capacity needed to drive results — while ensuring people are supported, cared for and empowered.
Return on wellness (ROW) reflects a new standard for workforce health — one where supporting people creates measurable impact on both the business and those who power it. We help turn this everyday practice into long-term value.
“Our approach to Wellness & Resiliency increases both employee satisfaction and performance. On average, our clients realize 59% annual reduction in attrition, 16% improvement in KPIs, and 9% lower absenteeism.”
Wellness as a service
Protecting the people powering digital safety
favorite
Resiliency studio
Support employee mental health with the first peer-reviewed psychological health and safety program tailored to stress levels, from back‑office and CX work to high-risk content
trending_up
Global life coaching
Empowering employees to actively pursue well‑being through transformative coaching that builds self-awareness, sparks personal growth and drives lasting change
usb
Tooling and technology
Combining clinical expertise with custom-built wellness tech (like Shield, Centered and LetUsKnow) to reduce the impact of sensitive content and support moderator well‑being at scale
update
Advanced services and consulting
Expert-led assessments that identify program gaps, mitigate risk, measure ROI and build stronger wellness strategies — powered by clinical insight and a proven four-phase model
heart_check
Division of Wellness & Resiliency Research
We lead in psychological health and safety with a dedicated research team that drives innovation across services, partnering with top institutions to validate neuroscience-based interventions for moderator well-being.
ANNUAL REPORT
Operational excellence
To track their results and impact, our Trust & Safety practice leaders compiled a report identifying valuable industry trends, highlighting top T&S and Wellness initiatives over the past year and detailing real-world outcomes.
A licensed mental health professional with 15 years of experience, Carla blends clinical excellence and global strategy to deliver SME-backed wellness solutions.
accessibility
Meet Our People
Jolguer Pérez
Director, Global Research and Data
For 10+ years, Jolguer has been transforming companies through data and research. In his current role, he leads efforts to protect Trust & Safety workers.