Wellness & Resiliency

Developing
a new era of human performance

Great performance today comes from expanding human capability. Our approach strengthens the cognitive, emotional and social capacity needed to drive results — while ensuring people are supported, cared for and empowered.

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How We Help

Turning workforce health into measurable value

Return on wellness (ROW) reflects a new standard for workforce health — one where supporting people creates measurable impact on both the business and those who power it. We help turn this everyday practice into long-term value.

Rachel Lutz Guevara
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Meet Our People

Rachel Lutz‑Guevara

Division Vice President,
Trust & Safety

“Our approach to Wellness & Resiliency increases both employee satisfaction and performance. On average, our clients realize 59% annual reduction in attrition, 16% improvement in KPIs, and 9% lower absenteeism.”

Wellness as a service

Protecting the people
powering digital safety

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Resiliency studio

Support employee mental health with the first peer-reviewed psychological health and safety program tailored to stress levels, from back‑office and CX work to high-risk content

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Global life coaching

Empowering employees to actively pursue well‑being through transformative coaching that builds self-awareness, sparks personal growth and drives lasting change

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Tooling and technology

Combining clinical expertise with custom-built wellness tech (like Shield, Centered and LetUsKnow) to reduce the impact of sensitive content and support moderator well‑being at scale

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Advanced services and consulting

Expert-led assessments that identify program gaps, mitigate risk, measure ROI and build stronger wellness strategies — powered by clinical insight and a proven four-phase model

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Division of Wellness & Resiliency Research

We lead in psychological health and safety with a dedicated research team that drives innovation across services, partnering with top institutions to validate neuroscience-based interventions for moderator well-being.

ANNUAL REPORT

Operational excellence

To track their results and impact, our Trust & Safety practice leaders compiled a report identifying valuable industry trends, highlighting top T&S and Wellness initiatives over the past year and detailing real-world outcomes.

Carla Fikes
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Meet Our People

Carla Fikes

Wellness Strategy & Solutions Lead

A licensed mental health professional with 15 years of experience, Carla blends clinical excellence and global strategy to deliver SME-⁠backed wellness solutions.

Jolguer Perez
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Meet Our People

Jolguer Pérez

Director, Global Research and Data

For 10+ years, Jolguer has been transforming companies through data and research. In his current role, he leads efforts to protect Trust & Safety workers.

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