Techstrong Podcast: Phil Tomlinson, SVP Global Offerings, on Agentic AI Implementation

More companies are turning to agentic AI — automated systems that can handle tasks without human input — to speed up service and reduce manual, repetitive work. But even with the strong case for enhanced efficiency, implementing AI agents is not plug and play.

In a recent Techstrong podcast, Phil Tomlinson, SVP of global offerings, TaskUs, urged businesses to proceed with caution. While AI agents can impact operations, they could also fundamentally reshape customer and employee experiences. Plus, addressing important ethical concerns is crucial.

Phil unpacks the real-world impact of AI agents and what leaders need to think about before bringing them into the fold.