Historically, providers juggled disparate tools to win and retain patients: one for lead acquisition, another for digital intake and a separate one for scheduling and reminders. The merger of Yapi and DoctorLogic helps eliminate this fragmentation.
DoctorLogic powers top-of-funnel acquisition through custom web development and digital marketing. Once a patient books, Yapi handles the digital intake, SMS reminders and recall recapture.
Scaling this combined ecosystem without diluting service quality or compromising HIPAA compliance required agile operations. The company partnered with TaskUs to deploy a cross-trained team capable of supporting both platforms.
Download the full case study to read about:
- Talent strategy: Recruiting, onboarding and training specialists across systems and processes
- Dynamic coverage: How cross-skilled teams meet live call surges and complex website requests without additional headcount
- Operational safeguards: Optimizing quality and efficiency to boost satisfaction and maintain compliance
