After partnering with regional banks, new customers surged for an innovative Fintech company. This growth, however, also led to an increased volume of disputes and inquiries flooding its support lines.
Customers were frustrated having to wait long in calls, resulting in low satisfaction scores. Leaders knew they needed additional staff, fast. But finding specialized professionals and training them took considerable time.
Find out how TaskUs provided talent and risk and compliance expertise to ramp up the program in weeks instead of months.
