Chargeback fraud generates more than $25 billion1 in losses every year, according to the National Retail Federation.
A leading card-issuing platform knew this problem all too well. After suffering a $1 million loss due to arbitration charges stemming from a 25% error rate in dispute investigations, the company sought a new compliance outsourcing partner.
They chose TaskUs to handle disputes and chargeback investigation processes based on our record of accuracy and robust risk and response expertise.
Read the full case study to see how we reduced average error rate and increased CSAT, and to learn what we’re implementing next for even greater results.
