In an article for Customer Experience Magazine, TaskUs’ Trust & Safety Division Vice President, Rachel Lutz-Guevara, gives us her data-driven perspective on the importance of employee well-being in delivering excellent customer service.
But, she also points out that wellness strategy is more than having a wellness room, yoga sessions and massage chairs. “It should be a business strategy that pervades the thinking of the company so that it can be seen — and felt — in the company’s culture,” she writes.
Rachel breaks down how to create a culture of wellness in your organization and elevate employee satisfaction and customer experience.
