It’s no secret that engaged employees deliver better performance. But high-stress work like customer support and content moderation can take a toll on teams. Yet, many organizations still take a reactive, traditional approach to workplace wellness.
In an episode of the All Things Considered CX with Bob Azman podcast, Rachel Lutz-Guevara, DVP, Trust & Safety, TaskUs, explores how proactive, science-backed wellness initiatives help address attrition, absenteeism and burnout — improving customer experience and business outcomes.
She also gives real-world examples proving the ROI of integrating wellness interventions to different workflows.
