Chatbots often fail when customers need real help, creating frustrations and driving up escalation costs. Agentic AI offers smarter resolutions, but these autonomous systems need the right data training, tuning and guardrails to make accurate actions and build customer trust.
In an episode of the “What’s Up with Tech” podcast, TaskUs’ Sr. Director, CX and Digital Transformation, Joe Anderson, outlines the steps needed to yield the fastest ROI and accelerate deployment.
He also covers how the role of human agents and business models are changing as new systems handle top contact drivers.
