A Community Forum is an online “meeting place” used to debate, share knowledge, and communicate with others about topics participants are interested in.
Community forum can be beneficial to customer experience. It can act as self-service support where customers can find a resolution to their problems without contacting a customer service agent. As the saying goes, the best number of contacts is zero. Customers want to solve questions themselves.
According to Forrester, mobile self-service interactions are overtaking other channels. However, only 56% of customers find the information they need on an online community forum.
As a true business partner, TaskUs can help shape your company’s self-service tools to provide a clear and concise user experience.