NEW BRAUNFELS, Texas, – January 7, 2026 – TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, was named a Major Contender and a Star Performer in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 – EMEA.
The Everest Group evaluates services providers based on their market impact and vision & capability, providing a comprehensive assessment of the global CXM services market. TaskUs has been recognized as a Major Contender in the EMEA region for demonstrating strong proficiency in serving multiple countries and multiple local languages across the region, for its strong emphasis on digital-first model and AI-powered innovation. In addition to strengthening its Major Contenders positioning, TaskUs was named a Star Performer for the EMEA region due to its holistic growth into new countries, new languages, new industries and new service offerings across the region. TaskUs was also recognized as a Major Contender in the Americas regions.
“By having a balanced mix of digital-first CX solutions, a flexible delivery model, and strategic partnership, TaskUs has strengthened its position as a Major Contender and a Star Performer in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix(R) Assessment 2025 – EMEA,” said Chhandak Biswas, Vice President, Everest Group. “Its proprietary AI ecosystem that includes TaskGPT, modular tools such as AssistAI and AuthorAI, and Maestro, as well as strategic tech partnership with Decagon and Regal, position TaskUs well to drive AI-powered CX initiatives for enterprises.”
“This recognition by Everest Group as a Major Contender and as a Star Performer in the CXM Services EMEA market is a validation of the value we provide to our clients,” said Phil Tomlinson, Senior Vice President of Global Offerings at TaskUs. “As the CXM services market continues to evolve, TaskUs’ focus is on bringing together deep domain expertise, process reengineering capabilities, AI-first innovation, partner ecosystem and our ridiculously good teammates to enhance every single customer interaction that happens across the value chain.”
This is the 3rd consecutive year that TaskUs has been recognized as a Major Contender in the EMEA region. In addition, TaskUs was also recognized as a Leader in Everest Group’s Trust and Safety PEAK Matrix Assessment® 2025 and a Major Contender in the Everest Group’s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025.
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