Leading the global conversation
We sit with leaders across functions to and get an insider’s view of what’s driving their success today and the strategies shaping the future of our industries.
CX Multipliers: How Execution-Driven Partnerships Build Competitive Advantage
In this episode, Richard Pollin, Global Head of Vendor Strategy, Risk & Enablement, and VMO at Google, explains how disciplined partnerships, shared accountability and operational clarity turn external collaboration into a force multiplier for sustained CX advantage.
A Mission of Care: Bridging the Experience Gap Between Customer and Patient
In this episode, Adam Lindsey, Director of Customer Service, HeliosX, discusses how shared organizational ownership and disciplined AI use can bridge the gap between service and safety in telemedicine.
Turning Innovation into Lasting Growth
In this episode, Scott Payne discusses balancing innovation with stability. He explains why misaligned incentives stall progress and how leaders can successfully execute change by maintaining focus and customer clarity.
The Missing Pieces of Today’s Competitive Advantage
In this episode, Rahat Nehal outlines how disciplined operations build trust, how quality interactions drive revenue and renewals, and how responsible AI usage strengthens service excellence to create differentiation.
Transform or Stagnate: AI’s Revolutionary Role in Customer Experience
In this episode, Sylvain Grande, Chief Product Officer, PayFit, explains how AI can help different teams to work in sync and deliver a more seamless customer journey in high-stakes areas like payroll.
The Proactive Side of GRC: An All-New Competitive Advantage
In this episode, Jen-Larie Tumminello, GRC Executive, TD Bank, explains why a proactive governance strategy minimizes risk and elevates the customer experience.
