Our Team

FEATURED EMPLOYEES

Max Ireland

Sr. Manager, Client Services

Max Ireland

Sr. Manager, Client Services

Bio

Max joined the TaskUs Client Services Team in September 2015 after being inspired by the company's vision, tremendous growth and list of exciting clients. Since joining, he has managed top accounts located across three continents - Australia, Europe (the United Kingdom) and North America (the United States) - and utilized his unique experiences to add value and insight to each!

Max is passionate about customer experience, coaching and using technology to help realize incremental gains in performance for his clients. He brings over seven years of experience to TaskUs from a variety of roles that have supported call centers throughout Australia and the Philippines.

He started his career down under with Australia's largest telecommunications company. Before joining the TaskUs Client Services team, Max was an account manager at a top Australian BPO and helped a variety of businesses to scale and to build their customer support teams.

He is a graduate of Guilford Young College in Hobart, Tasmania. Max recently finished the Data and Analytics course with TaskUs.

A perfect weekend morning for Max involves meditating, good coffee, a long run and a casual game of basketball with friends. He loves all genres of music - helpful in his brief, but rewarding former life as a music industry photographer. Max owns an ever-growing vinyl collection. For those not in the know: vinyl is similar to a digital music file but actually cool. His musical tastes range from Prince to Sublime, yet holds a special place in his collections for Australian artists such as Paul Kelly and The Beautiful Girls.

In short - Max is one cool cat.

Chico Inong

Vice President of Operations, Pampanga

Chico Inong

Vice President of Operations, Pampanga

Bio

Chico brings 14 years of contact center experience in the Philippines to TaskUs, of which ten are in senior management roles where he oversaw Fortune 500 portfolios across multiple verticals and across multiple sites. His impressive tenures have given him tremendous insight into aspects of Operations such as Sales, Customer Service, Technical Support, Retention, and Financial Services.

He has spent the majority of his career running call center operations. He succeeded by developing high-performing teams through success roadmaps, performance improvement practices, leadership development, strategic planning, and thorough execution.

Chico previously held leadership roles at NCO Group, IBM Global Services, and, most recently, Expert Global Solutions.

He holds a bachelor degree in Computer Science from Informatics Computer Institute. Chico is a massive Los Angeles Lakers basketball fan and loves to travel around the world.

Mark Sterling

Vice President of Project Management

Mark Sterling

Vice President of Project Management

Bio

Since joining TaskUs in March 2017, Mark has built on his 13 year career in the customer experience and outsourcing space through the development of the TaskUs' global Project Management Office (PMO). A certified PMP, Mark's chief focus is building a core skillset of Ridiculously Good Project Management for clients and internal initiatives. Mark is primarily based in our Lizard Bear Lair facility tucked away in Bonifacio Global City, Metro Manila Philippines.   

Mark joins us from Sutherland Global Services where he spent 7 years in the Philippines handling implementations and running the APAC and EMEA project portfolios. Projects included implementations, site builds and new geo expansions. Prior to Sutherland, Mark spent 10 years in a captive contact center where he helped spearhead the company's outsourcing initiative. Having worked as both client and vendor, Mark brings a holistic approach to the overall implementation experience.

Mark holds a Bachelor of Science Degree in Business from Drexel University in Philadelphia, Pennsylvania. He is also a Certified Project Management Professional (PMP)–obtaining his initial certification in December 2012.

Boy Bands and cheesy Pop music are Mark's guilty pleasure. Few know this, but once while attending a New Kids on the Block/Backstreet Boys concert, Mark ran into a Senior Executive from his employer at the time. Despite an awesome effort to convince the other that they were dragged to the concert by their wives "against their will," they both knew that wasn't the case.

When he's not in the office or working on his coordinated boy-band dance numbers, Mark loves spending time at home with his partner–Beth, his two dogs–Bleu and Hans Gruber, and (the true king of the castle) young daughter–Jhodilly. His recent training doing "shuttle sprints" throughout the house to keep his daughter from playing "splash splash" in any unguarded toilet/water dispenser, has re-ignited his passion for athletics and has him eyeing a potential run at the 2017 NFL Combine.

Steven Gray

Director, Information Technology

Steven Gray

Director, Information Technology

Bio

Steven Gray joined the TaskUs team in November of 2017, as our Director, Information Technology for the Americas region. Based in San Antonio, he will be responsible for leading IT support and expansion efforts throughout all of our sites, which is no small task.

Starting his career in the US Air Force as a Tech Controller, Steven has built an impressive resume over the last 25 years in the IT industry. He has held various senior leadership positions at Capital One, Cisco Systems and eLoyalty, where he led Managed Services for Cisco Contact Center and Voice Services.  

In his time off, he likes to travel and spend time with his family. Some of his hobbies include hitting the gym (something he's strived to do since his teens), as well as collecting and restoring classic hot rods – most currently '32 Ford Roadster and a '41 Ford Truck. 

Pete Milovcich

Director, Business Development

Pete Milovcich

Director, Business Development

Bio

Pete began his journey with TaskUs in February of 2018, coming aboard as the Director of Business Development for the Healthcare vertical, with the focus to grow the new logo partnership portfolio. Leveraging his 8+ years of BPO and Healthcare experience, Pete brings intimate knowledge and understanding of the ever-changing dynamics that Healthcare entities face within their perspective markets. This experience will facilitate the right solutions for the right outcomes to meet the specific needs of our client's patients or customer base.

Before joining our Sales team, Pete crafted solutions that spanned across the entire patient and customer lifecycle including health insurance, life sciences, provider, pharmaceutical, wellness programs and care management sub-verticals. His most recent venture was with Sykes Enterprises as a Business Development Manager where he spent a little over four years selling exclusively within the Healthcare vertical.

Pete earned his Bachelor of Science in Business degree from Mount St. Mary's University in Emmitsburg, Maryland.

Born and raised in Philadelphia, Pete now resides outside of Baltimore, Maryland with his fiancée, Christie, and giant black lab pupper named Frank. He's an absolute maniac when it comes to Philadelphia sports. So much so that he's actually been banned by the universe from watching playoff games in public places.

Jeanette Lim

Senior Vice President of Operations

Jeanette Lim

Senior Vice President of Operations

Bio

Since joining TaskUs in early 2016 as the Vice President of Operations for our site in Quezon City and now, for our site in Anonas. Jean has built upon her 12-year career in the BPO space by overseeing the day-to-day operations of the office that we call Chateau Ridiculous, located in the Manilla Metro area.

Jeanette has handled many different kinds of services: Sales, Technical Support, CS, Content Mod and all channels as their operational lead. She ensures her team delivers relative to the KPI’s and is committed to keeping her team accountable and consistent.

Previously, Jean worked as a research chemist for seven years before moving into the BPO space, where she has held senior leadership positions over the past 12 years at companies such as Expert Global Solutions and NCO Group.

Jean holds a Bachelor of Science degree in Chemistry from Ateneo de Manila. She earned her COPC certification in 2013.

She enjoys spending time with her husband, family, friends, and three bunnies - Dexter, Lily, and Daisy. She is the mother of 5 bunnies (all spayed, neutered, and rescues) and one cat. Whenever  she travels, her luggage comes back full with rabbit food! She enjoys reading multiple books at the same time and loves all genres. She likes to donate her books when she is done with them.

Emma Guevarra

People First Director

Emma Guevarra

People First Director

Bio

Emma Guevarra. The woman. The myth. The legend. That's no hyperbole; TaskUs honored her in July 2016 when she visited Los Angeles with our prestigious LizardBear Legend Award for her significant contributions to the success of our company! As a resident of Cavite, where TaskUs' first Philippine site calls home, she has introduced exciting employee engagement events and streamlined processes for HR tasks since her arrival!

How we feel about having had Emma on the team as our Director of Corporate Social Responsibility? We're extraordinarily lucky to have this wonderful, thoughtful, and intelligent professional on our team since September 2014! Emma's belief that the workforce is the company's core aligns perfectly with TaskUs culture of employee first.

She brings to TaskUs her HR training and experience from the manufacturing, retail and outsourcing industries. Before TaskUs, she held key management HR roles at Schneider Electric Logistics and Teletech Customer Care Management, but we finally got her!

Emma has worked in HR for more than a decade now and is well-versed in compensation and benefits, labor and employee relations, organizational development and HR information system.

She never gets tired of shopping for clothes and trying out new restaurants. She's a fan of TV series shows from the likes of Grey's Anatomy to The Walking Dead. Outside of cherishing her husband and two charming little girls, she dreams of being a superhero, but questions the practicality of such a life. Instead, she aspires to be the best Super Mom that she can be, in addition to striving to build an all-star globally renown HR team!

Emma believes that she could eat pasta every day, although she's trying to eat healthier. Go on, Emma, live a little.

Dan Nacarato

Senior Vice President of Operations

Dan Nacarato

Senior Vice President of Operations

Bio

Dan started at TaskUs in April of 2018 and is responsible for TaskUs' operations in the North America, Latin America, and EMEA (once launched) regions. In total, he has over 25 years of experience in operations and partner management for the financial services and BPO industries.

Dan spent the first 17 years of his career launching and managing captive and partner operations globally for JPMorgan Chase, and the last six years in the BPO industry that included a country ops lead role in the Philippines. These experiences provide him with a 360 view of our industry. He practices servant leadership and a relentless focus on the fundamentals - something that he has coined as the "three C's" (Coaching, Communicating, Caring). His overarching mantra is to always do the right thing; integrity is paramount and non-negotiable.

He earned a bachelor's degree in political science from the State University of NY at Binghamton.

Dan is blessed to be married to his wife, Faith, and have four wonderful children – Dante (11), Kai (8), Fae (6) and Lux (2). Yes, he's still changing diapers! Currently, they reside in Arizona but have lived in the Philippines twice over the past 12 years and consider it to be their second home. He and his family love to travel, especially throughout Asia, although the long haul flights are quite challenging with four young kids. He and his wife enjoy their date nights and staying fit through many outdoor activities. Their long-term goal is to directly support or open an orphanage when they retire.

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