Our Team

FEATURED EMPLOYEES

Emma Guevarra

People First Director

Emma Guevarra

People First Director

Bio

Emma Guevarra. The woman. The myth. The legend. That's no hyperbole; TaskUs honored her in July 2016 when she visited Los Angeles with our prestigious LizardBear Legend Award for her significant contributions to the success of our company! As a resident of Cavite, where TaskUs' first Philippine site calls home, she has introduced exciting employee engagement events and streamlined processes for HR tasks since her arrival!

How we feel about having had Emma on the team as our Director of Corporate Social Responsibility? We're extraordinarily lucky to have this wonderful, thoughtful, and intelligent professional on our team since September 2014! Emma's belief that the workforce is the company's core aligns perfectly with TaskUs culture of employee first.

She brings to TaskUs her HR training and experience from the manufacturing, retail and outsourcing industries. Before TaskUs, she held key management HR roles at Schneider Electric Logistics and Teletech Customer Care Management, but we finally got her!

Emma has worked in HR for more than a decade now and is well-versed in compensation and benefits, labor and employee relations, organizational development and HR information system.

She never gets tired of shopping for clothes and trying out new restaurants. She's a fan of TV series shows from the likes of Grey's Anatomy to The Walking Dead. Outside of cherishing her husband and two charming little girls, she dreams of being a superhero, but questions the practicality of such a life. Instead, she aspires to be the best Super Mom that she can be, in addition to striving to build an all-star globally renown HR team!

Emma believes that she could eat pasta every day, although she's trying to eat healthier. Go on, Emma, live a little.

Mike Serpan

Senior Vice President, Client Services

Mike Serpan

Senior Vice President, Client Services

Bio

Mike brings 25 years of client services and sales leadership experience to his role on the TaskUs executive team.

Previously, Mike held a series of positions in the BPO industry with AT&T and Convergys. Most recently with Convergys, he served as the Vice President of Account Management and the Vice President of Program Management, where he supported the technology vertical, owning P&L and client relationships worldwide. Earlier positions included Vice President of Program Management for the satellite communications vertical and Vice President of New Logo Sales for the technology vertical. 

Mike is a graduate of Kansas State University where he earned his Bachelor of Science degree in marketing.

Mike is an avid sailor and aspiring musician. In fact, he and his adventurous wife spent four years traveling throughout Central America and the South Pacific on their 39ft sailboat, “Sea Otter”, wrapping up their adventure in Sydney, Australia. Mike and his family continue to sail in San Francisco today but have left the days of ocean storms and pirates behind!  When not on the water, Mike can be found playing guitar with his longtime bandmates and singing for his supper.

 

Bryce Maddock

Chief Executive Officer

Bryce Maddock

Chief Executive Officer

Bio

Bryce Maddock is the Chief Executive Officer of TaskUs. He and co-founder Jaspar Weir have grown the business from a team of two to over 7,000 employees since 2008. Not too shabby for a couple of (then) 20-year-old friends from high school, who initially worked out of their parents' garages to get the business off the ground!

Bryce's entrepreneurial streak began at age 19 when he and Jaspar successfully opened & ran Club Access - the first all-age nightclub in Los Angeles - for three summers in a row during their college years.

Post-college, he began his professional career on Wall Street as an investment banking analyst, before co-founding TaskUs in 2008.

Over the course of his professional career, Bryce has been called one of the "Top Twenty Entrepreneurs in Their Twenties" by the Los Angeles Business Journal and has been featured in The Wall Street Journal, CNN, Fast Company, Wired, The Los Angeles Times, and Men's Health. In 2012, TaskUs was named "The Next Big Startup" by the New York Stock Exchange, and Bryce had the honor of ringing the closing bell at NYSE. From 2013-15, TaskUs was named "The Fastest Growing Outsourcing Company" in America by Inc. Magazine's prestigious "Inc. 500" list. Most recently, Bryce was named to Inc.'s prestigious "30 Under 30" list in 2016, and nominated for "The Entrepreneur of the Year" award by Ernst & Young.

Bryce serves as the Chair of the TaskUs Foundation that pays for the private education of our employee's children in the Philippines, and sits on the board at the Network for Teaching Entrepreneurship (NFTE), an organization that provides entrepreneurial education to high school students in underprivileged communities in America.

He graduated from New York University Summa Cum Laude with a degree in International Relations. He lives in Austin, Texas with his girlfriend, Kathleen, and their French Bulldog, Mr. Carter. In his spare time, Bryce competes in marathons and Ironman triathlons.

David Oh

Senior Accountant

David Oh

Senior Accountant

Bio

David Oh joined TaskUs in April 2016 as the Senior Accountant at Headquarters in Santa Monica, California. Since coming on board, he has taken on several Accounting/Finance functions to great success. His primary responsibilities are focused on the US domestic financial record books, producing financial reporting packages and improving business process for his department.

Previously, David worked at KPMG – one of the Big 4 firms – for 4 years in its Advisory/Risk Consulting group. While at KPMG, he excelled as its Lead Senior Associate on various client engagements within the Financial Services industry. Additionally, David has extensive experience developing audit plans, documenting processes via narratives and flowcharts, leading SOX improvement projects, testing key controls and reviewing work papers.

David holds a Bachelor of Science degree in Accounting (with a minor in Entrepreneurship) from Lehigh University. He recently became a New York State Certified Public Accountant (CPA) in 2016.

Originally a New York City native, David made the move to Los Angeles in 2015 with a change of lifestyle in mind. He likes to travel and attend music festivals all over the country. David enjoys cooking Korean food at home, as well as trying out new restaurants. He is a photography hobbyist and enjoys discovering fresh perspectives through his art.

Sam Nassar

Vice President, IT Architecture & Engineering

Sam Nassar

Vice President, IT Architecture & Engineering

Bio

Sam joined TaskUs in late 2018 as the Vice President of IT, where he leads our global Architecture and Engineering group. As a dynamic and visionary leader, he is passionate about transformational initiatives. Sam has a mile high view and can anticipate needs and business priorities while fostering loyalty and growth among his team members. Sam's priority is to ensure reliability, preserve trust, continue to drive innovation and uphold the highest standard of excellence for the benefit of TaskUs and our clients.

Prior to TaskUs, Sam spent 28 years working for Silicon Valley companies such as Quantum Corporation, Aspect Software, Verizon Business, Yahoo! and Taos @ AAA, where he held many different engineering and leadership positions. Under Sam's leadership, both Yahoo!'s and AAA NCNU's contact centers were born. Sam's most recent accomplishment was delivering a fully automated self-service IVR for AAA that identified a customer’s intent and their location on the road, so that AAA could dispatch tow service trucks to the locations.

Sam holds a Bachelor Degree of Science in Electrical Engineering from San Francisco State University. He stays current on the latest and greatest technologies, so you might see Sam at seminars, conferences, and executive briefings. He enjoys reading books that further his education in his field. Now that is continuous self-improvement at its best!

Sam enjoys spending time with the three princesses in his life - his wife and two daughters. They love hiking together and are always looking for new hikes to explore.

Josh Semler

CX Consultant

Josh Semler

CX Consultant

Bio

Josh joined the TaskUs team in March of 2018, as a Customer Experience (CX) Consultant. He's spent the majority of his professional career in consultative sales and management environments, holding an unbridled enthusiasm for helping companies positively transform their CX presence.

Previously, Josh has held sales and management roles in a variety of industries such as logistics, manufacturing and new product development, and software. Most recently, Josh spent the last four years with Oracle, helping companies modernize their customer experience offerings through consultation, strategic planning, and CX SaaS application implementations.

Josh holds a Bachelor of Science degree in public relations and advertising from Minnesota State University – Moorhead.

When he isn't chasing sunsets to photograph, you can find Josh hitting a local hiking trail, playing frisbee on the beach, or planning his next road trip adventure. While on the road, you'll find his Spotify playlists range from The Rolling Stones and Led Zeppelin to Jay-Z and Odesza. Josh also enjoys spending time with friends and family who will attest that he drops "puns" and Seinfeld references into conversations more so than your average person.

Helen Ramilo

Director of Procurement

Helen Ramilo

Director of Procurement

Bio

In late 2015, TaskUs welcomed Helen Ramilo as our brand new superstar Director of Procurement. She is a sourcing, planning, and improvement expert. We're very fortunate to have her on the team!

Before joining TaskUs, Helen held leadership roles in procurement, sourcing, and materials management at J.P. Morgan, James Hardie Philippines and San Miguel Corporation.

Helen attended the Mapua Institute of Technology where she earned a Bachelor of Science degree in Management and Industrial Engineering.

At TaskUs, she's well known as being an extremely friendly and bubbly colleague. She likes to sing, dance, and style friends for important events in their lives. On weekends, she is active with her church and the Catholic community. She enjoys watching movies, dining out and exploring new places with her family.

Max Ireland

Sr. Manager, Client Services

Max Ireland

Sr. Manager, Client Services

Bio

Max joined the TaskUs Client Services Team in September 2015 after being inspired by the company's vision, tremendous growth and list of exciting clients. Since joining, he has managed top accounts located across three continents - Australia, Europe (the United Kingdom) and North America (the United States) - and utilized his unique experiences to add value and insight to each!

Max is passionate about customer experience, coaching and using technology to help realize incremental gains in performance for his clients. He brings over seven years of experience to TaskUs from a variety of roles that have supported call centers throughout Australia and the Philippines.

He started his career down under with Australia's largest telecommunications company. Before joining the TaskUs Client Services team, Max was an account manager at a top Australian BPO and helped a variety of businesses to scale and to build their customer support teams.

He is a graduate of Guilford Young College in Hobart, Tasmania. Max recently finished the Data and Analytics course with TaskUs.

A perfect weekend morning for Max involves meditating, good coffee, a long run and a casual game of basketball with friends. He loves all genres of music - helpful in his brief, but rewarding former life as a music industry photographer. Max owns an ever-growing vinyl collection. For those not in the know: vinyl is similar to a digital music file but actually cool. His musical tastes range from Prince to Sublime, yet holds a special place in his collections for Australian artists such as Paul Kelly and The Beautiful Girls.

In short - Max is one cool cat.

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