Our Team

FEATURED EMPLOYEES

Toriah Van Heuvelen

Sr. Director, Client Services

Toriah Van Heuvelen

Sr. Director, Client Services

Bio

Starting in March of 2018, Toriah joined the TaskUs team as Sr. Director, Client Services where she is responsible for driving strategic accounts forward with a focus on optimization and growth, both in client lifecycle and current/future program goals, for the utmost client satisfaction. She has over 12 years of experience in contact centers, specializing in service delivery, results-oriented business solutions and client relationship management.

Previously, Toriah was a Global Account Director within Concentrix/Minacs for a leading automotive and telematics client for the last two years. Leading up to her most recent role, she took multiple roles often dueling two or more in solutions, operations and client services with a majority of her time being spent in the financial services, insurance and automotive verticals.

Toriah holds a degree in management development and has taken many individual development courses in business and accounting.

Toriah enjoys spending time with her family (the loves of her life), binge watching reality tv shows and managing her sons' hockey team. She can often be found cooking up a storm in the kitchen as she loves to see people eat (including herself) and food preps for her family as much as possible so they can still eat well even when she's away. She often has a house full of people for fun get-togethers including theme and game nights! Although Toriah loves being near the water, it would take a lot for her to take a dip, in fear of drowning – so no pushing her in the pool!

Rosanna Arceo

VP of Finance, PH

Rosanna Arceo

VP of Finance, PH

Bio

Rosanna Arceo joined TaskUs as our new Director, Controllership and Payroll in March 2016. She leads such functions as accounts payable, account receivables, treasury, financial reporting, payroll and compliance.

She is a seasoned professional with almost 20 years of substantial experience in financial and management accounting, systems implementation and process migrations, project management, internal audit, service delivery finance (focused on activity costing) and operational excellence, as well as tax and statutory compliance. Before TaskUs, she held leadership positions of increasing responsibility and stature in finance at Accenture and Maersk Global Services.

Rosanna graduated Cum Laude with a Bachelor of Science degree in Accountancy from Pamantasan ng Lungsod ng Maynila. Additionally, she is a Certified Management Accountant from ICMA in Australia.

She loves to travel and feels very lucky to have seen places around the world in the earlier part of her career. When she travels, her top agenda items are to taste local cuisines and to visit local markets to understand the lives of the local populace. She loves to experiment in the kitchen by creating her recipes and takes great joy in receiving compliments from her family members that try her creations. On most weekends, one can find her relaxing in Antipolo (just east of Manilla) where she enjoys the cool breezes and green scenery.

Arbie Senga

Director of Information Security

Arbie Senga

Director of Information Security

Bio

Arbie Senga - the one and only - has dutifully served TaskUs as our Director of Information Security since he joined the company in January 2016. Arbie has had an extensive career in providing top-notch information security - 12 years and counting! His specialties include strategic planning, network/web testing, compliance reviews, implementation, management, team leadership and driving revenue growth.

Before TaskUs, Arbie held leadership roles at SeQure Technologies, Arbitoy Media Solutions, IT Group, Cogmotion, CheQ Systems and Ecommsite Solutions.

He holds a Bachelor of Science degree in Business Administration (focusing on E-Commerce) from Miriam College in the Philippines.

Arbie is passionate about music; he loves to play the guitar and is a "sucker for heavy riffs and rockin' beats." When time permits, he enjoys playing gigs and will "jam with anyone." Music aside, he still makes room on his calendar for mastering video games!

Aaron Shobe

Sr. Manager, Facilities & Growth

Aaron Shobe

Sr. Manager, Facilities & Growth

Bio

Recently promoted to Sr. Manager, Facilities & Growth, Aaron joined TaskUs in September of 2016 as the Facilities and Growth Manager at our newest site in San Antonio. In just a short time, Aaron's achievements have been instrumental in the site's growth to ensure our teammates have one of the best places to work at. In addition to helping with the build-out and design of the San Antonio office, he now oversees all IT, Facilities and Office Management for San Antonio.

Previously, Aaron worked for a medical software development company where he was manager of site operations. He oversaw the development of the office from training, to IT support, to build-out for future growth.

Aaron holds a Bachelor degree in Business Administration from the University of Texas at San Antonio.

He enjoys spending time with his family and friends. He is a Facilities and Growth manager by day and a youth pastor by night. He is also a part owner of a small plumbing company in San Antonio.

Balaji Sekar

Chief Financial Officer

Balaji Sekar

Chief Financial Officer

Bio

TaskUs is very pleased to welcome Balaji Sekar as its new Chief Financial Officer.  He brings 18 years of finance and accounting experience - across three continents - to his new role on the executive team.

Balaji previously held senior leadership roles in finance at Sutherland Global Services, Sutherland Healthcare Solutions, and most recently at PatientSafe Solutions.

He holds an MBA (Finance & Strategy concentrations) from the Booth School of Business at the University of Chicago.

Balaji has lived in nine major cities around the world.  While growing up in his native India, he's proud to have learned seven (SEVEN?!?!) languages!  In addition to being the father to one of the smartest kids any of us at Headquarters have ever met, Balaji takes a lot of pride in learning a new skill each and every year.

What's on deck for 2016?  Swimming!  It's wonderful to see California rubbing off on such a great guy like Balaji!

Joseph Patrick Javelona

Senior Operations Manager

Joseph Patrick Javelona

Senior Operations Manager

Bio

Since joining TaskUs in late 2015 as Senior Operations Manager, Joseph Patrick (or "JP" to those in the know) has leveraged his 15+ years of experience in BPO Operations to launch and scale successfully the two fastest growing campaigns in Cavite. He oversees the day-to-day operations of Lizzy's Nook in Cavite while managing the second largest and most profitable campaign of TaskUs.

JP started his career in the hotel and restaurant industries before he transitioned into telecommunications (customer service). From there, he joined the BPO industry during its earliest days with startups such as Customer Contact Center (C3) and Ambergris Solutions before working his way up the ladder to a senior leadership position at Telus International Philippines.

JP holds a Bachelor of Science degree in Hotel and Restaurant Administration from the University of the Philippines.

He loves to travel and sightsee with his wife and son, and explore different cultures within the region. JP's a self-described "techno geek, gadget fanatic and audiophile" who owns several pairs of headphones that cater to different musical genres. He loves to watch movies and anime, and engages in racquet sports in his free time.

Adolfo Conui

Director of Information Technology

Adolfo Conui

Director of Information Technology

Bio

A self-described "man of few words," Adolfo Conui proves that action speaks louder than words. Since joining TaskUs as its new Director of Information Technology in the Philippines, Adolfo has contributed to some of our biggest IT successes throughout his tenure. We're thrilled to have him on the team!

Before TaskUs, Adolfo successfully held leadership IT roles that included Solutions Architect at Dimension Data Philippines, Director of IT Operations and Director of IT Research and Development - both at TELUS International Philippines - and Senior Solutions Manager roles at Fujitsu Philippines and WeSolv Open Computing.

His skills are vast, to put it mildly. A small sampling of his expertise includes Cisco WAN switching, SUN servers, IP telephony products and Coral PABX.

He holds a Bachelor of Science degree in Electronics and Communications Engineering from the University of the East. Additionally, he sat for the Electronics and Communications Engineer Licensure Examination. He holds (or has held) certifications in Communications Network Associate (AVAYA), Cisco Certified Network Associate (CISCO), Cisco Certified Life Cycle Engineer (CISCO), Cisco Certified Field Engineer Express Foundation (CISCO) and Certified Associate (3Com). Further, he holds certifications in both PMP and Japanese Language (Nihongo).

Adolfo always strives for excellence and is dedicated to his craft (as his education and certifications certainly attest)! While "strong in personality," colleagues know that his gentleness, sincerity and light heart belay the serious exterior.

When not working, he finds time to travel, build memories with his wife and spend extra attention on his two daughters (who he calls "my princesses"). Adolfo is a fan of 1980's music - and that makes him amazing in our eyes.

Josh Semler

CX Consultant

Josh Semler

CX Consultant

Bio

Josh joined the TaskUs team in March of 2018, as a Customer Experience (CX) Consultant. He's spent the majority of his professional career in consultative sales and management environments, holding an unbridled enthusiasm for helping companies positively transform their CX presence.

Previously, Josh has held sales and management roles in a variety of industries such as logistics, manufacturing and new product development, and software. Most recently, Josh spent the last four years with Oracle, helping companies modernize their customer experience offerings through consultation, strategic planning, and CX SaaS application implementations.

Josh holds a Bachelor of Science degree in public relations and advertising from Minnesota State University – Moorhead.

When he isn't chasing sunsets to photograph, you can find Josh hitting a local hiking trail, playing frisbee on the beach, or planning his next road trip adventure. While on the road, you'll find his Spotify playlists range from The Rolling Stones and Led Zeppelin to Jay-Z and Odesza. Josh also enjoys spending time with friends and family who will attest that he drops "puns" and Seinfeld references into conversations more so than your average person.

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