Our Team

FEATURED EMPLOYEES

Josh Semler

CX Consultant

Josh Semler

CX Consultant

Bio

Josh joined the TaskUs team in March of 2018, as a Customer Experience (CX) Consultant. He's spent the majority of his professional career in consultative sales and management environments, holding an unbridled enthusiasm for helping companies positively transform their CX presence.

Previously, Josh has held sales and management roles in a variety of industries such as logistics, manufacturing and new product development, and software. Most recently, Josh spent the last four years with Oracle, helping companies modernize their customer experience offerings through consultation, strategic planning, and CX SaaS application implementations.

Josh holds a Bachelor of Science degree in public relations and advertising from Minnesota State University – Moorhead.

When he isn't chasing sunsets to photograph, you can find Josh hitting a local hiking trail, playing frisbee on the beach, or planning his next road trip adventure. While on the road, you'll find his Spotify playlists range from The Rolling Stones and Led Zeppelin to Jay-Z and Odesza. Josh also enjoys spending time with friends and family who will attest that he drops "puns" and Seinfeld references into conversations more so than your average person.

Johnny Follin

Sr. Manager, Implementation

Johnny Follin

Sr. Manager, Implementation

Bio

In January 2017, Johnny Follin was promoted to Sr. Manager, Implementation. He is responsible for implementing new clients, as well as serving as the primary contact throughout the entire implementation process. By developing a comprehensive implementation design and timeline, he ensures that all clients' needs are met and provides recommendations as needed. Previously, he served TaskUs as a Project Manager.

He serves as the conduit between the client and support departments in the Philippines and strives to ensure the implementation experience is a positive and memorable one. His words. Our words: He's a project management rock star!

Prior to joining TaskUs in 2015, Johnny managed a team of implementation consultants at one of the nation's largest professional employer's organization. He brings over nine years of customer support and implementation experience to the TaskUs team.

Johnny holds a BA in Political Science from Point Loma Nazarene University, as well as an MBA from Keiser University. He is also a registered EMT and is a licensed Health and Annuities agent in the State of California.

In his (additional) role as the Chair of the TaskUs Wellness Committee, Johnny inspires the entire team to aspire to live a healthy and active lifestyle! Our waistlines thank you, Johnny!

He is an avid runner and regularly takes dance classes, such as ballet and jazz. An adventurer at heart, Johnny loves to travel and explore the world. In his down time, he volunteers with the LA Conservancy and enjoys spending time with friends, family and his dog.

Matthew Mink

Sr. Director, CX Consulting

Matthew Mink

Sr. Director, CX Consulting

Bio

Matthew Mink started with TaskUs back in August 2012 when he joined our team asSr. Director, CX Consulting. He's "one of the old veterans of the Santa Monica office." "Old veteran" perhaps, but he's an impactful one with no signs of slowing down anytime soon. He began his new role in January 2016 after previously serving the company as Sr. Director of Implementation.

He's played a significant role in TaskUs' meteoric growth from 500 employees out of 1 site in Cavite, Manila, to the over 5,300 employees around the world today!

Some of his achievements to date include: managing the Client Services department as the business doubled in size from 2013-2014; leading special projects such as the PCI Level 1 Certification of our flagship site during 2015; and currently, he is building our Global Implementation team!

Fun fact about Matthew: Once upon a time, he was one of our clients! With a background in lean processes and Project Management, Matthew was a natural fit for the Operations team at TaskUs. As the only member of the TaskUs Santa Monica team with a degree in Design, Matthew is particularly strong with complex projects and brings a unique perspective to operations with his experience in product design manufacturing.

Matthew also has experience in vendor onboarding, remote team management and consulting with startups such as BetterWorks and GameDesk. His attention to detail is remarkable, and his impact at TaskUs has been resounding. Since Matt has joined the TaskUs team, it became immediately evident that he jumps at any opportunity to tackle a challenge.

He holds a Bachelor of Science in Environment Design from Art Center College of Design. Matthew is a native of Los Angeles. He's our resident vegetarian and is actively changing the health and lifestyles of his fellow employees for the better. He enjoys health and fitness, all kinds of music and traveling the world. He was recently married. Matthew and his wife are the proud parents of a German Shephard named Annie.

Bonus fact about Matthew: He has a vast knowledge of B action movies from the 1980s to the 2000s. Yep - we're keeping him!

Kim Maschek

Director, Client Services

Kim Maschek

Director, Client Services

Bio

Kim Maschek has over 20 years' experience in outsourced contact center services. She has served in various management capacities across the functional areas of Quality, Operations and Client Services. Her experience and dedication to exceed client expectations by developing staff and transparent partnerships have led to many achievements throughout her career. Some of which include successfully launching an offshore Sales and Service team and leading her North America Sales and Service team to the Top-3 service providers (of seven).

Most recently, Kim worked as a Client Services Director at Conduit Global. Before that, she was at HGS for 10 years as a Client Services Manager, Site Director and Senior Client Services Director.

Kim started her career in the BPO space as an outbound agent and quickly moved up the ranks while supporting her parents' dream to open their first business - a family owned Thai Restaurant.

Kim enjoys spending time with her husband and their three children – ages 7, 20 and 20. When not hanging with her family, she enjoys staying active with the goal of leading a healthier lifestyle.

Sam Nassar

Vice President, IT Architecture & Engineering

Sam Nassar

Vice President, IT Architecture & Engineering

Bio

Sam joined TaskUs in late 2018 as the Vice President of IT, where he leads our global Architecture and Engineering group. As a dynamic and visionary leader, he is passionate about transformational initiatives. Sam has a mile high view and can anticipate needs and business priorities while fostering loyalty and growth among his team members. Sam's priority is to ensure reliability, preserve trust, continue to drive innovation and uphold the highest standard of excellence for the benefit of TaskUs and our clients.

Prior to TaskUs, Sam spent 28 years working for Silicon Valley companies such as Quantum Corporation, Aspect Software, Verizon Business, Yahoo! and Taos @ AAA, where he held many different engineering and leadership positions. Under Sam's leadership, both Yahoo!'s and AAA NCNU's contact centers were born. Sam's most recent accomplishment was delivering a fully automated self-service IVR for AAA that identified a customer’s intent and their location on the road, so that AAA could dispatch tow service trucks to the locations.

Sam holds a Bachelor Degree of Science in Electrical Engineering from San Francisco State University. He stays current on the latest and greatest technologies, so you might see Sam at seminars, conferences, and executive briefings. He enjoys reading books that further his education in his field. Now that is continuous self-improvement at its best!

Sam enjoys spending time with the three princesses in his life - his wife and two daughters. They love hiking together and are always looking for new hikes to explore.

Anna Co

Vice President of Business Development and Strategic Growth

Anna Co

Vice President of Business Development and Strategic Growth

Bio

As Vice President of Business Development in the Philippines, Anna is expected to be the company's expert on the bidding/RFP (Request for Proposal) process, as well as the site visit process that includes development of comprehensive responses, closely coordinating with key departments and building competitive strategies to win business.

Additionally, Anna sets up and manages the Lead Generation team to help grow our sales pipeline and accelerate our revenue growth. She's pretty awesome!

Anna brings more than 14 years of BPO experience to TaskUs. She served in similar roles and functions with The Minacs Group, STARKEK and VXI Global Solutions, Inc.

Anna graduated from St. Paul Manila with a degree in Business Management. Impressively, she earned cum laude honors for her hard work. Following her undergraduate studies, she attended the University of the Philippines where she received her MBA. Additionally, she holds a post-graduate degree at JAIMS, located in Honolulu, Hawaii.

In her free time, Anna takes her smart and "highly opinionated" son to different places so they can enjoy the world together! She likes to collect beautiful things and read books, enjoys regular spa sessions and aspires to be a yogist someday.

Ryan Bobos

Director of Data Science

Ryan Bobos

Director of Data Science

Bio

Here's the thing about Ryan: he's amazing. Sure, he's been TaskUs' Director of Workforce Management since June 2015. Sure, he inspires his colleagues on a daily basis with his impressive insight, dedication to excellence, intellect and top-tier skills. And sure, he's a great guy that everyone values around the office.

No, what makes Ryan utterly amazing is that he's a fan of the DC Universe comic books - especially, the Justice League, Batman, Flash and the Green Lantern. So yes, Ryan is freaking amazing. Superheroes, like Ryan, simply can't be any other way but so!

Ryan provides strategic direction, tactical leadership and day-to-day responsibilities for the Workforce team. He ensures proper staffing and training to accomplish departmental goals and objectives. He collaborates key stakeholders to develop processes, procedures, and methodologies, which support the company's culture and goals. Ryan drives cost savings initiatives for operational efficiencies. He also assesses and quantifies near-term risk and opportunities, and the impact of business initiatives.

He began his TaskUs career as Team Leader in August 2011. By January 2014, he was promoted to Operations Manager. When January 2015 rolled around, our resident superhero was promoted again, this time to his current position as Director of Workforce Management.

Before TaskUs, he held roles at Stellar Global Solutions, ePerformax, eTelecare Global Solutions and ITEC Support Plus.

He holds a Bachelor degree in Electronics from the Technological University of the Philippines.

Max Ireland

Sr. Manager, Client Services

Max Ireland

Sr. Manager, Client Services

Bio

Max joined the TaskUs Client Services Team in September 2015 after being inspired by the company's vision, tremendous growth and list of exciting clients. Since joining, he has managed top accounts located across three continents - Australia, Europe (the United Kingdom) and North America (the United States) - and utilized his unique experiences to add value and insight to each!

Max is passionate about customer experience, coaching and using technology to help realize incremental gains in performance for his clients. He brings over seven years of experience to TaskUs from a variety of roles that have supported call centers throughout Australia and the Philippines.

He started his career down under with Australia's largest telecommunications company. Before joining the TaskUs Client Services team, Max was an account manager at a top Australian BPO and helped a variety of businesses to scale and to build their customer support teams.

He is a graduate of Guilford Young College in Hobart, Tasmania. Max recently finished the Data and Analytics course with TaskUs.

A perfect weekend morning for Max involves meditating, good coffee, a long run and a casual game of basketball with friends. He loves all genres of music - helpful in his brief, but rewarding former life as a music industry photographer. Max owns an ever-growing vinyl collection. For those not in the know: vinyl is similar to a digital music file but actually cool. His musical tastes range from Prince to Sublime, yet holds a special place in his collections for Australian artists such as Paul Kelly and The Beautiful Girls.

In short - Max is one cool cat.

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