Our Team

FEATURED EMPLOYEES

Mike Serpan

Senior Vice President, Client Services

Mike Serpan

Senior Vice President, Client Services

Bio

Mike brings 25 years of client services and sales leadership experience to his role on the TaskUs executive team.

Previously, Mike held a series of positions in the BPO industry with AT&T and Convergys. Most recently with Convergys, he served as the Vice President of Account Management and the Vice President of Program Management, where he supported the technology vertical, owning P&L and client relationships worldwide. Earlier positions included Vice President of Program Management for the satellite communications vertical and Vice President of New Logo Sales for the technology vertical. 

Mike is a graduate of Kansas State University where he earned his Bachelor of Science degree in marketing.

Mike is an avid sailor and aspiring musician. In fact, he and his adventurous wife spent four years traveling throughout Central America and the South Pacific on their 39ft sailboat, “Sea Otter”, wrapping up their adventure in Sydney, Australia. Mike and his family continue to sail in San Francisco today but have left the days of ocean storms and pirates behind!  When not on the water, Mike can be found playing guitar with his longtime bandmates and singing for his supper.

 

Chico Inong

Vice President of Operations, Pampanga

Chico Inong

Vice President of Operations, Pampanga

Bio

Chico brings 14 years of contact center experience in the Philippines to TaskUs, of which ten are in senior management roles where he oversaw Fortune 500 portfolios across multiple verticals and across multiple sites. His impressive tenures have given him tremendous insight into aspects of Operations such as Sales, Customer Service, Technical Support, Retention, and Financial Services.

He has spent the majority of his career running call center operations. He succeeded by developing high-performing teams through success roadmaps, performance improvement practices, leadership development, strategic planning, and thorough execution.

Chico previously held leadership roles at NCO Group, IBM Global Services, and, most recently, Expert Global Solutions.

He holds a bachelor degree in Computer Science from Informatics Computer Institute. Chico is a massive Los Angeles Lakers basketball fan and loves to travel around the world.

Steven Gray

Director, Information Technology

Steven Gray

Director, Information Technology

Bio

Steven Gray joined the TaskUs team in November of 2017, as our Director, Information Technology for the Americas region. Based in San Antonio, he will be responsible for leading IT support and expansion efforts throughout all of our sites, which is no small task.

Starting his career in the US Air Force as a Tech Controller, Steven has built an impressive resume over the last 25 years in the IT industry. He has held various senior leadership positions at Capital One, Cisco Systems and eLoyalty, where he led Managed Services for Cisco Contact Center and Voice Services.  

In his time off, he likes to travel and spend time with his family. Some of his hobbies include hitting the gym (something he's strived to do since his teens), as well as collecting and restoring classic hot rods – most currently '32 Ford Roadster and a '41 Ford Truck. 

Sean Neighbors

Vice President, Client Services

Sean Neighbors

Vice President, Client Services

Bio

TaskUs' Vice President, Client Services Sean Neighbors is a dynamic and strategic thought leader with a zeal for delivering a game-changing service experience.  He has more than 20 years of multi-cultural experience that spans from pre-IPO award-winning startups to best-in-class Fortune 50 organizations. Previously, he served as TaskUs' Vice President of Strategic Accounts.

He possesses an almost unfathomably broad foundation of knowledge that he uses to be a vocal advocate for customers and to earn their trust.

He specialized in customer life-cycle management and analysis, global customer engagement and relationship management, omnichannel customer experience design, mentoring employees, transformation and change management, emerging contact channels and technologies, and contact center operations, leadership, and client solutions.

Before joining TaskUs, Sean served in senior leadership roles (totaling 19 years) at Expert Global Solutions, Apparent Networks, and TELUS.

In his free time, Sean explores the beauty of the mountains, forests and oceans of his adopted home on the islands of the Pacific Northwest.

He holds an MBA (with a concentration in marketing) from the University of British Columbia.  Additionally, he holds a Bachelor of Arts degree in International Business from the Dominican University of California.

Matthew Mink

Sr. Director, CX Consulting

Matthew Mink

Sr. Director, CX Consulting

Bio

Matthew Mink started with TaskUs back in August 2012 when he joined our team asSr. Director, CX Consulting. He's "one of the old veterans of the Santa Monica office." "Old veteran" perhaps, but he's an impactful one with no signs of slowing down anytime soon. He began his new role in January 2016 after previously serving the company as Sr. Director of Implementation.

He's played a significant role in TaskUs' meteoric growth from 500 employees out of 1 site in Cavite, Manila, to the over 5,300 employees around the world today!

Some of his achievements to date include: managing the Client Services department as the business doubled in size from 2013-2014; leading special projects such as the PCI Level 1 Certification of our flagship site during 2015; and currently, he is building our Global Implementation team!

Fun fact about Matthew: Once upon a time, he was one of our clients! With a background in lean processes and Project Management, Matthew was a natural fit for the Operations team at TaskUs. As the only member of the TaskUs Santa Monica team with a degree in Design, Matthew is particularly strong with complex projects and brings a unique perspective to operations with his experience in product design manufacturing.

Matthew also has experience in vendor onboarding, remote team management and consulting with startups such as BetterWorks and GameDesk. His attention to detail is remarkable, and his impact at TaskUs has been resounding. Since Matt has joined the TaskUs team, it became immediately evident that he jumps at any opportunity to tackle a challenge.

He holds a Bachelor of Science in Environment Design from Art Center College of Design. Matthew is a native of Los Angeles. He's our resident vegetarian and is actively changing the health and lifestyles of his fellow employees for the better. He enjoys health and fitness, all kinds of music and traveling the world. He was recently married. Matthew and his wife are the proud parents of a German Shephard named Annie.

Bonus fact about Matthew: He has a vast knowledge of B action movies from the 1980s to the 2000s. Yep - we're keeping him!

Jordan Yarborough

Business Development Representative

Jordan Yarborough

Business Development Representative

Bio

Jordan joined our Sales team in September of 2017 as a Business Development Representative. She is focused on initiating and developing new relationships with established organizations and emerging disruptors in the Retail and eCommerce industry.

Jordan has a genuine passion for helping clients achieve initiatives that have a direct impact on customer satisfaction and employee retention. She joins TaskUs with a successful track record of generating new business with mid-market companies for both IBM and Hewlett Packard Enterprise. At her most recent position with IBM as a Digital Sales Rep, she cultivated high-value partnerships with new buyers to help them achieve strategic and transformational objectives. (if you want to include this, totally optional: This included human capital management and collaboration solutions that leverage social, mobile, analytics and cloud capabilities)..

Jordan holds a Bachelor of Science in Hospitality Management from The University of Alabama and expects to receive her PMP certification in the Summer of 2018. (Roll Tide!)

Jordan lives in Dallas, Texas where you can find her "conducting market research" at NorthPark Center and questing for unique finds in the Design District. Jordan has a (not so) secret passion for interior design, house plants, and a recent affinity for subscription boxes. Her competitive spirit shines through when the board games come out, and the beaches of 30A are her happy place.

Josh Semler

CX Consultant

Josh Semler

CX Consultant

Bio

Josh joined the TaskUs team in March of 2018, as a Customer Experience (CX) Consultant. He's spent the majority of his professional career in consultative sales and management environments, holding an unbridled enthusiasm for helping companies positively transform their CX presence.

Previously, Josh has held sales and management roles in a variety of industries such as logistics, manufacturing and new product development, and software. Most recently, Josh spent the last four years with Oracle, helping companies modernize their customer experience offerings through consultation, strategic planning, and CX SaaS application implementations.

Josh holds a Bachelor of Science degree in public relations and advertising from Minnesota State University – Moorhead.

When he isn't chasing sunsets to photograph, you can find Josh hitting a local hiking trail, playing frisbee on the beach, or planning his next road trip adventure. While on the road, you'll find his Spotify playlists range from The Rolling Stones and Led Zeppelin to Jay-Z and Odesza. Josh also enjoys spending time with friends and family who will attest that he drops "puns" and Seinfeld references into conversations more so than your average person.

Gary Miller

Sr. Director, Information Security

Gary Miller

Sr. Director, Information Security

Bio

Many have dreamt of having their own personal bodyguard to protect themselves from the increasingly dangerous world.  TaskUs doesn't have to dream; we have Gary Miller as our Sr. Director, Information Security!

Gary serves as the InfoSec leader who is responsible for the protection of our enterprise systems and managing all matters of IT risk and compliance.  It's not an easy job, but Gary wolfs down challenges for breakfast!

He joined TaskUs in 2015 and was tasked to build the InfoSec function globally.  He also focuses on our IT security certification aspirations that include the industry platinum standard – the PCI Data Security Standard.

He comes to TaskUs from PwC's Risk Assurance cybersecurity consulting group where he advised and assisted clients with reducing their IT risk and increasing their security capabilities.  Prior to that, he was responsible for the delivery of managed security services and infrastructure security operations at Dell SecureWorks.

Gary earned a Bachelor of Finance from Miami University.  He holds an MBA from California State University, Long Beach.  Additionally, he holds a number of professional certifications including CISSP, CISA, CIA, CRMA, CCSA and ITILv3.

Outside of the office, Gary enjoys spending time with his wife and two kids, as well as lifting weights while listening to his favorite cybersecurity podcasts.

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