Our Team

FEATURED EMPLOYEES

Nancy Breed

Sr. Director, CX Consulting

Nancy Breed

Sr. Director, CX Consulting

Bio

Since joining in early 2018 as a Sr. Director in TaskUs' CX Consulting team, Nancy has been leveraging her 25 years (she started at the precocious age of 10) as a transformation strategy consultant and corporate marketeer to build and deliver amazing CX solutions. Always filled to the brim with unbridled enthusiasm, Nancy loves to infect others with her passion for creating happy clients.

Prior to joining TaskUs, Nancy was most recently the global head of marketing services for a US-based BPO company but found her calling as a large scale transformation expert after 20 years in senior positions at IBM and Capgemini.  Her former employers took ample advantage of her six languages to send her on awesome implementation projects across the globe!

Nancy holds a Bachelor of Arts degree in international economics from Rutgers University and a post-bac in applied mathematics from Dartmouth College but credits her professional success to the School of Hard Knocks.

In her free time, she tries to spend as much time with her daughter, husband, and fake beagle, The Amazing Sydney - but is obsessed with building Lego masterpieces and traveling off the beaten path (#SayNiceThingsAboutDetroit).

Austin Ham

Business Development Representative

Austin Ham

Business Development Representative

Bio

Austin Ham joined TaskUs' Sales department in January of 2017 as its new Business Development Representative. His duties include helping the Sales team grow their pipeline by finding new opportunities to pursue and help grow the business. He has been a part of sales organizations for four years and is excited to do his part to help TaskUs grow.

Previously, Austin worked as a Sales Operational Analyst to support a sales team within the outsourcing industry that focused on facility maintenance work. Since then, he has gained experience with inside sales and business growth as a marketing consultant for the leader in digital publishing solutions for associations and digital marketing solutions for B2B marketers who connect the B2B world.

Austin holds a Bachelor of Science in Business Administration with a concentration in Organizational Behavior and Human Resources from the University of Texas at Dallas.

Austin enjoys spending time being around anything involving music. In his free time, he is either making music, going to shows or working with local musicians to help them achieve their goals. He plays the drums, guitar and many other instruments in his recording studio in Dallas, Texas.

Mary Charlotte Gamboa

Senior Director of Client Services

Mary Charlotte Gamboa

Senior Director of Client Services

Bio

Since joining TaskUs as our new Senior Director of Client Services in April 2016, Mary Charlotte has provided excellent customer experiences to those clients in her care.

While her life's ambition was to become a doctor, twist intervened and led her to her true calling in the outsourcing world. It has worked out pretty well for her, so she thinks she'll stick with it.

Mary Charlotte graduated from the University of Phoenix with a degree in Information Technology and from De La Salle University with degrees in Psychology and Marketing Management.

After spending the past four years in Las Vegas, Nevada, she and her family returned to "the mother country” - the Philippines. Charlotte enjoys spending time with her husband and their four beautiful daughters. Her husband is a television actor in the Philippines. Her favorite past times include shopping, going out to eat with her family and walking.

Ryan Bobos

Director of Data Science

Ryan Bobos

Director of Data Science

Bio

Here's the thing about Ryan: he's amazing. Sure, he's been TaskUs' Director of Workforce Management since June 2015. Sure, he inspires his colleagues on a daily basis with his impressive insight, dedication to excellence, intellect and top-tier skills. And sure, he's a great guy that everyone values around the office.

No, what makes Ryan utterly amazing is that he's a fan of the DC Universe comic books - especially, the Justice League, Batman, Flash and the Green Lantern. So yes, Ryan is freaking amazing. Superheroes, like Ryan, simply can't be any other way but so!

Ryan provides strategic direction, tactical leadership and day-to-day responsibilities for the Workforce team. He ensures proper staffing and training to accomplish departmental goals and objectives. He collaborates key stakeholders to develop processes, procedures, and methodologies, which support the company's culture and goals. Ryan drives cost savings initiatives for operational efficiencies. He also assesses and quantifies near-term risk and opportunities, and the impact of business initiatives.

He began his TaskUs career as Team Leader in August 2011. By January 2014, he was promoted to Operations Manager. When January 2015 rolled around, our resident superhero was promoted again, this time to his current position as Director of Workforce Management.

Before TaskUs, he held roles at Stellar Global Solutions, ePerformax, eTelecare Global Solutions and ITEC Support Plus.

He holds a Bachelor degree in Electronics from the Technological University of the Philippines.

Fortunato “Nat” Co

Director of Recruitment

Fortunato “Nat” Co

Director of Recruitment

Bio

Since joining TaskUs as Recruitment Director in March 2016, Fortunato has become an integral cog in the recruitment wheel to help us uncover the best local talent in the Philippines who can provide top-tier care for our accounts and their customers.

Fortunato considers himself an "all-hands" individual who has a passion for delivery and mentoring. In fact, he managed eight delivery sites for Expert Global Solutions where he worked before joining TaskUs. Before that, he held leadership roles at Sykes Asia, Accenture and Seven Seven Global.

He attended Union County College and is a COPC Registered Coordinator.

He enjoys hanging out with family and friends, and his hobbies include custom cars and photography.

Jeanette Lim

Senior Vice President of Operations

Jeanette Lim

Senior Vice President of Operations

Bio

Since joining TaskUs in early 2016 as the Vice President of Operations for our site in Quezon City and now, for our site in Anonas. Jean has built upon her 12-year career in the BPO space by overseeing the day-to-day operations of the office that we call Chateau Ridiculous, located in the Manilla Metro area.

Jeanette has handled many different kinds of services: Sales, Technical Support, CS, Content Mod and all channels as their operational lead. She ensures her team delivers relative to the KPI’s and is committed to keeping her team accountable and consistent.

Previously, Jean worked as a research chemist for seven years before moving into the BPO space, where she has held senior leadership positions over the past 12 years at companies such as Expert Global Solutions and NCO Group.

Jean holds a Bachelor of Science degree in Chemistry from Ateneo de Manila. She earned her COPC certification in 2013.

She enjoys spending time with her husband, family, friends, and three bunnies - Dexter, Lily, and Daisy. She is the mother of 5 bunnies (all spayed, neutered, and rescues) and one cat. Whenever  she travels, her luggage comes back full with rabbit food! She enjoys reading multiple books at the same time and loves all genres. She likes to donate her books when she is done with them.

Mike Serpan

Senior Vice President, Client Services

Mike Serpan

Senior Vice President, Client Services

Bio

Mike brings 25 years of client services and sales leadership experience to his role on the TaskUs executive team.

Previously, Mike held a series of positions in the BPO industry with AT&T and Convergys. Most recently with Convergys, he served as the Vice President of Account Management and the Vice President of Program Management, where he supported the technology vertical, owning P&L and client relationships worldwide. Earlier positions included Vice President of Program Management for the satellite communications vertical and Vice President of New Logo Sales for the technology vertical. 

Mike is a graduate of Kansas State University where he earned his Bachelor of Science degree in marketing.

Mike is an avid sailor and aspiring musician. In fact, he and his adventurous wife spent four years traveling throughout Central America and the South Pacific on their 39ft sailboat, “Sea Otter”, wrapping up their adventure in Sydney, Australia. Mike and his family continue to sail in San Francisco today but have left the days of ocean storms and pirates behind!  When not on the water, Mike can be found playing guitar with his longtime bandmates and singing for his supper.

 

King Leung

Director of Client Services

King Leung

Director of Client Services

Bio

Since joining TaskUs in 2012, King's colleagues have relied on him to consistently achieve fantastic results in client satisfaction across his expert care as our Sr. Manager, Client Services.

King masterfully combines his hunger for excellence with his pristine attention to detail, his innate ability to understand his clients' needs and unmatched ability to deliver results. Consequently, King consistently leads account teams that deliver best-in-class customer services across his entire client portfolio.

Prior to TaskUs, King served as the President of the National Society of Leadership and Success (Davis Chapter). His ability to recruit and train was immediately tested as he successfully led a membership growth and involvement initiative that rejuvenated the organization from 27 members to 120 active members by the conclusion of his one-year tenure.

During his tenure as Program Manager for Executive Coach International in Singapore, he was instrumental in creating seminars and workshops for professionals who are passionate about personal and career development. He also played an active role as a copywriter in the campaign team that broke Singapore's national record at the Leap of Dreams event.

King earned his Bachelor of Science degree in Managerial Economics from the University of California, Davis.

He enjoys meditation, international travel, swimming and spending quality time with family and friends. As in his professional life at TaskUs, King doubles as the Energizer Bunny in his personal life as he pursues a relentless passion and drive for lifelong learning. The music industry may have had Elvis, but TaskUs has the King!

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