Our Team

FEATURED EMPLOYEES

Kerry Carstairs

Sr. Vice President, Client Services

Kerry Carstairs

Sr. Vice President, Client Services

Bio

Kerry joins TaskUs in 2018 taking on the role of Sr. Vice President, Client Services based in NYC supporting our clients' hopes and dreams. Having spent 20 years in the airline industry and a decade in the outsourcing space, Kerry has been a part of their evolutionary transformations and the revolution of the customer experience. Working with an amazing team of leaders, Kerry is thrilled to participate in the growth and support of our clients while navigating the uncharted territory together.

Previously Kerry worked at both British Airways and US Airways in a variety of financial and customer service leadership roles. The pull of the outsourcing industry was strong and Kerry worked in senior leadership roles in both operations and client services for PRC, Aegis and C3.

Kerry holds a B.S. degree in Finance from The American University in Washington DC.

Kerry has found a home at TaskUs as she has been ridiculous her entire life!  Her passions are Bruce Springsteen, Maddie the Goldendoodle, her family, the Jersey shore & Dunkin Donuts coffee.  Kerry's secret talent is tap-dancing on her treadmill to the 42nd St. soundtrack, and in her spare time she enjoys tooling around in her Jeep – doors off of course!

Mary Charlotte Gamboa

Senior Director of Client Services

Mary Charlotte Gamboa

Senior Director of Client Services

Bio

Since joining TaskUs as our new Senior Director of Client Services in April 2016, Mary Charlotte has provided excellent customer experiences to those clients in her care.

While her life's ambition was to become a doctor, twist intervened and led her to her true calling in the outsourcing world. It has worked out pretty well for her, so she thinks she'll stick with it.

Mary Charlotte graduated from the University of Phoenix with a degree in Information Technology and from De La Salle University with degrees in Psychology and Marketing Management.

After spending the past four years in Las Vegas, Nevada, she and her family returned to "the mother country” - the Philippines. Charlotte enjoys spending time with her husband and their four beautiful daughters. Her husband is a television actor in the Philippines. Her favorite past times include shopping, going out to eat with her family and walking.

Diane Tabernilla

Sr. Manager, Client Services

Diane Tabernilla

Sr. Manager, Client Services

Bio

Diane Tabernilla joined TaskUs in October 2016 as Sr. Manager, Client Services overseeing the North American market for one of our biggest accounts. She brings 14 years of BPO industry experience with specialties in Operations Management, Project Management and Client services.

Diane came from the old school BPO industry and started off as a Customer Service Associate doing sales and technical support. She worked her way up to a Team Leader role for a technical support program handling internet services. By 2007, she had moved up the ranks to a more senior Operations Manager position where she oversaw customer service and technical support for multiple lines of business for Microsoft Xbox.

She has managed voice, back office, inbound and outbound programs and has helped various lines of business ranging from sales, to customer service, to technical support. In 2013, a desire to try something different and expand her blossoming knowledge and skills led her to a career pivot toward project management.

During her three-year stint as a Senior Implementations Manager, Diane built two sites in the Philippines and one in Latin America. She launched over 20 new programs and ramped over 5,000 agents across different sites. She stayed with Etelecare International for 2 years and 12 years with Expert Global Solutions. Her current goal: stay with TaskUs until she retires!

Diane holds a Bachelor's Degree in Communication from the Colegio De San Juan De Letran and has acquired additional certifications from AMA University. She has plans to pursue a PMP certification in 2017.

Having lived in the Philippines for more than three decades, Diane has developed a love for the ocean. She loves the beach! Should you wish to find her, you would do well to look for her lounging on the shores of Boracay or Zambales - unless she is busy planning a trip to a new beach locale! She enjoys skim boarding and paddle boarding. However, a former "diving trauma" led her to keep things above water!

She currently resides in Las Vegas, Nevada with her husband and four sons. During the day, she is a busy-bee corporate employee. At night, she enjoys cooking the "best home cooked meals" for her boys. She loves watching TV shows on HGTV and drama series like Dexter, Gotham, 24 and Suits

Brandi Andrews

Training Manager

Brandi Andrews

Training Manager

Bio

Brandi Andrews joined TaskUs in December 2016 as a Training Manager. Located in San Antonio, Brandi maintains the training programs for new and current members. Brandi is currently launching new campaigns, building programs for soft skills, emotional intelligence and continued education courses. She is also assisting with new incentive programs at the new site.

Brandi spent the last eight years working in training and management roles in her previous organization. She created a training program from the ground up and improved the training satisfaction rate 47% peaking at 95% overall. She also maintained an internal auditing team where she streamlined processes that allowed the company to allocate resources elsewhere equaling the amount of ten salaries.

Brandi attended New Mexico State University on an athletic scholarship. She obtained her EMT License and health and nutrition certification. In 2013, she obtained her ITIL V3 Certification and in 2016, Brandi earned her Lean Six Sigma Green Belt and is currently working on her Black Belt.  She is also working on an Emotional Intelligence/Personal Success Series and Certification.

Brandi spends most of her time with her family, as she and her husband have six children. She also enjoys travel, photography, self-improvement books, wine tasting and live music. An avid gardener, Brandi spends time raising flowers and recently added a herb and vegetable garden to her resume.

Adolfo Conui

Director of Information Technology

Adolfo Conui

Director of Information Technology

Bio

A self-described "man of few words," Adolfo Conui proves that action speaks louder than words. Since joining TaskUs as its new Director of Information Technology in the Philippines, Adolfo has contributed to some of our biggest IT successes throughout his tenure. We're thrilled to have him on the team!

Before TaskUs, Adolfo successfully held leadership IT roles that included Solutions Architect at Dimension Data Philippines, Director of IT Operations and Director of IT Research and Development - both at TELUS International Philippines - and Senior Solutions Manager roles at Fujitsu Philippines and WeSolv Open Computing.

His skills are vast, to put it mildly. A small sampling of his expertise includes Cisco WAN switching, SUN servers, IP telephony products and Coral PABX.

He holds a Bachelor of Science degree in Electronics and Communications Engineering from the University of the East. Additionally, he sat for the Electronics and Communications Engineer Licensure Examination. He holds (or has held) certifications in Communications Network Associate (AVAYA), Cisco Certified Network Associate (CISCO), Cisco Certified Life Cycle Engineer (CISCO), Cisco Certified Field Engineer Express Foundation (CISCO) and Certified Associate (3Com). Further, he holds certifications in both PMP and Japanese Language (Nihongo).

Adolfo always strives for excellence and is dedicated to his craft (as his education and certifications certainly attest)! While "strong in personality," colleagues know that his gentleness, sincerity and light heart belay the serious exterior.

When not working, he finds time to travel, build memories with his wife and spend extra attention on his two daughters (who he calls "my princesses"). Adolfo is a fan of 1980's music - and that makes him amazing in our eyes.

Crystal Romero

Content Marketing Manager

Crystal Romero

Content Marketing Manager

Bio

The most recent addition to our Marketing team, Crystal joined TaskUs in February of 2018.  As Content Marketing Manager, she is responsible for developing and managing a strategic content calendar and producing daily content such as blogs, newsletters, videos, and infographics to generate new marketing qualified leads.

Crystal previously worked as a legal assistant and teaching assistant before she moved into the B2B SaaS world where she worked her way up from receptionist to marketing manager over the past 5 years at Genea. While there, she built four years of B2B marketing experience creating various content for lead generation across all company channels, developing strategic email nurturing campaigns, graphic design, and developing websites and applications for iconic office buildings across the nation.

Crystal has a Bachelor of Arts degree in political science with a minor in philosophy from Cal State University Fullerton and earned her master's with honors in political science in 2013 from Cal State University Long Beach.

Crystal loves running around the beautiful city of Long Beach! From taking her dog, Bo, to the dog park, to checking out new shops and restaurants, she enjoys being out and about. When she's not frolicking around the town, you can find her cuddled up with a book, or having a dance party in the kitchen. She loves going to music festivals, checking out art exhibits, eating snacks, and attempting to make her own clothing.

Genel “Jet” Desiderio

Senior E-Learning Manager

Genel “Jet” Desiderio

Senior E-Learning Manager

Bio

With over a decade of experience in the training field, Jet joined the E-Learning division of the Learning & Development team as a Senior Manager, where she is responsible for marketing our key capabilities to both existing and potential clients. She comes in with a myriad of best practices in the fields of instructional system design, distance education and digital learning.

Her extensive work experience encompasses various roles within the training function. Shortly after graduating from the University of Perpetual Help System DALTA in 2006, she hit the ground running as a Communication Skills Trainer, eventually earning her stripes as a Training Manager in 2008. Since then, she has continued to expand her role and has spearheaded the training, implementation and maintenance of several customer service campaigns for a variety of verticals: Technical Support, Digital Entertainment, ForEx Trading, and Sales and Fulfillment. She received her HPMT COPC Certification in April 2010.

Although Jet has built an impressive career in the BPO industry, her initial career of choice was actually in film. In fact, she was given the opportunity to work alongside prominent producers in the local film industry; however, she decided to explore a different path. And to this very day, she wouldn't have had it any other way. Graduating with a bachelor's degree in mass communication, major in film, her desire to captivate her audience, evoke emotions and leave lasting impressions proved to be advantageous, in both the film and BPO industries.  

Jet grew up watching "The X-Files"–naturally making her a sucker for Sci-Fi movies and TV shows. One of her favorites is a show called "Fringe," which she says she has "probably" watched (all 5 seasons) more than five times. She likes long drives, hearty breakfasts, amber sunsets, and spending weekends at home–with her twenty-something cats.

Rosanna Arceo

VP of Finance, PH

Rosanna Arceo

VP of Finance, PH

Bio

Rosanna Arceo joined TaskUs as our new Director, Controllership and Payroll in March 2016. She leads such functions as accounts payable, account receivables, treasury, financial reporting, payroll and compliance.

She is a seasoned professional with almost 20 years of substantial experience in financial and management accounting, systems implementation and process migrations, project management, internal audit, service delivery finance (focused on activity costing) and operational excellence, as well as tax and statutory compliance. Before TaskUs, she held leadership positions of increasing responsibility and stature in finance at Accenture and Maersk Global Services.

Rosanna graduated Cum Laude with a Bachelor of Science degree in Accountancy from Pamantasan ng Lungsod ng Maynila. Additionally, she is a Certified Management Accountant from ICMA in Australia.

She loves to travel and feels very lucky to have seen places around the world in the earlier part of her career. When she travels, her top agenda items are to taste local cuisines and to visit local markets to understand the lives of the local populace. She loves to experiment in the kitchen by creating her recipes and takes great joy in receiving compliments from her family members that try her creations. On most weekends, one can find her relaxing in Antipolo (just east of Manilla) where she enjoys the cool breezes and green scenery.

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