CXChronicles Podcast: Digital Transformation Expert on Deploying Effective, Safe AI for CX

How do you bring AI into CX without losing the human touch?

On this episode of CXChronicles, TaskUs Senior Director of Consulting and Digital Transformation, Joe Anderson shares four key pillars: teams, tools, processes and feedback. 

He also highlights the five key components of AI safety, the power of using data and analytics to drive smarter business decisions and how to deploy AI agents effectively. 

Plus, you'll hear how real-time customer data is fueling sales and why clear, actionable playbooks are just as vital for employees as they are for customers.