Retailers are undergoing a major shift with GenAI and agentic AI but implementation is not without its challenges. Lack of high-quality, clean data, governance and talent upskilling are just some of the common hurdles.
In an interview with E-Commerce Times, TaskUs Senior Director of Consulting and Digital Transformation, Joe Anderson, shares how retailers can navigate these obstacles and leverage both technology and talent to stay competitive.
He shares real-world use cases and expert tips on how to make integration work for frontline teams, customers and the business.
