Entertainment & Gaming

The fun starts here

The biggest names in gaming and streaming entertainment trust TaskUs to care for their fans, provide knowledgeable support, increase engagement and deliver growth and retention.

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Ruben, Client Services, USA

2x

Launch speed

For a global music and audio streaming platform

+100%

KPIs met

For a VoIP and instant messaging social platform

30%

Average sales from chat

For a smart home climate control systems company

How We Help

Community building for growth and retention

From supporting gamers to retaining binge-watchers, we deliver engagement on-platform and in social media, helping leading gaming and entertainment companies scale service and manage communities.

Entertainment

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Customer retention

For streaming entertainment providers, a big challenge is retaining members after the current season of their favorite show ends. We work with companies to inform and engage customers, increasing retention.

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Business model strategy

As part of an optimal CX strategy, global leaders in streaming entertainment rely on our teams’ expert insights for vital decisions on business models, pricing strategies and long-term planning.

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Content and moderation

What content works or does not? What should be removed? We help companies answer these questions, analyzing content portfolios for performance based on real data. We also protect users and brand integrity by ensuring trust and safety.

Gaming

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Community management

You’ve got communities — big, sprawling, passionate, and sometimes unruly. Our teams help manage those communities at the level you need, ensuring trust and safety — and frontline wellness — while maximizing member engagement.

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New-release testing

New releases are fraught with uncertainties. We help minimize risk by play-testing prerelease games, providing detailed feedback and bug reports so you can launch with confidence.

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By gamers, for gamers

Gaming communities are a different culture. We get it, because our teammates who work on games are gamers themselves. We bring passion and play — and a lot of experience — to help you succeed.

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Blog

5 gamer health risks
you can’t ignore

What harms player well-being also damages platforms. Here’s how companies can protect people and business performance.

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Meet Our People

Ricky Girson

VP, Business Development

Ricky drives enterprise growth via CX and ops partnerships, using his expertise in telco, entertainment and media.

What we do

Our services

Streaming

Streamer support

Chat
Email
Phone
In-app
Text
Social media
Community forum management

Ad sales and ad review

SMB advertising revenue generation
Digital advertising expertise & guideline
Review for self-service platforms

Livestream and recorded content moderation

User-generated content review
Best-in-class proactive wellness support
Policy review

Data labeling for recommendation engines + the metaverse

TaskVerse, our gig platform
Search functionality
Bias mitigation
Audio transcription
Text, image, video annotation
Data collection
2D to 3D to VR geospatial tagging

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Gaming

Player experience and support

Player tech support
Platform support
Game QA & testing
Hardware testing & validation
Digital player support (email, chat, SMS, social, in-app messaging, in-game chat)

Trust & safety

Content moderation
Community moderation & support
Live video, audio, streaming, chat review & moderation
Account takeover recovery
Fake postings & reviews
Ad review & classification
Policy research & analysis

Platform integrity and player safety

ID verification
Fraud detection & prevention
Fraud advisory & investigation
eSports integrity
In-game marketplace integrity
Know-your-transaction
Digital asset screening
Chargeback disputes

AI services

Audio transcription
Text, image, video annotation
Data collection
2D to 3D to VR geospatial tagging
Data entry, cleansing, aggregation & cataloguing
AI process development
AI systems implementation
Data analysis

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Meet Our People

Aleks Bogdanovski

DVP, Business Development and Strategic Growth

Aleks is a COP and CPA with 20+ years of experience. He is known for driving growth and delivering innovative solutions.

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Analyst Report

A consistent Trust & Safety Leader

Recognized as a “Leader” in Everest Group’s Trust and Safety Services PEAK Matrix Assessment for three consecutive years, we’re distinguished by our vision, strategy and consistent delivery of value.

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Proven Excellence

Our results

Case Study