Every day, agents in Financial Services handle tough calls and sensitive tasks. Not only do they take care of customers, but with this type of stress, they also need to be taken care of. A leading FinTech Platform knows this firsthand. After experiencing low agent satisfaction, customer service leaders prioritized finding a proactive solution to support their employees’ well-being.
Read the full case study to see how TaskUs’ wellness-as-a-service significantly improved employee and customer satisfaction and more.
