As mental health awareness grew, more people sought access to professional help. A telehealth platform stepped in to connect patients with the right psychiatrists and therapists.
But the rising demand overwhelmed its internal team. Unanswered inquiries and delayed payments frustrated both customers and providers.
This case study shows how TaskUs’ agile approach to scaling customer service, high-performing teams and healthcare CX expertise enabled the company to achieve exceptional CSAT and QA scores.
