The way financial institutions manage disputes directly impacts customer confidence and regulatory compliance. Consumer protection laws like Regulations E and Z demand accuracy and strict resolution timelines — a complex operational challenge.
Quavo helps organizations meet this demand by streamlining the dispute process through a combination of its fraud detection platform and Dispute Resolution Experts (DRE™) who provide thorough chargeback investigations and issuance.
As the DRE program grew, Quavo sought a partner to further strengthen its operational framework. This move closed service gaps and established a new benchmark for accuracy and compliance.
To ensure gold-standard service, Quavo turned to TaskUs.
Read the case study to discover:
- How to accelerate team readiness for dispute and chargeback workflows
- The strategies that ensure strong performance, regulatory alignment and compliance controls
- How to deliver consistent speed and accuracy even during peak volumes
