The need for rigorous content moderation practices on social media has never been more vital than it is today. Social media content has become even more diverse due to the rising global number of users. Bad actors are increasingly becoming more calculated and consistent in their attempts at publishing harmful content that violates or circumvents these platforms’ community guidelines. This only highlights that creating policies and using automation are simply not enough—effective content moderation still requires a human moderator’s critical thinking skills.
As platforms continue to develop their content moderation programs, human moderators become more exposed to harmful types of content that often depict extreme hate speech, violence, and sexual exploitation, among others. This prolonged exposure to harmful content makes content moderators more prone to psychological health and safety concerns.
A comprehensive health and resiliency program is, without a doubt, crucial to any business looking to improve their content moderation practices. By putting human moderators’ overall well-being at the forefront, we enable them to make sound decisions and deliver excellent results. This is what we were able to accomplish for a leading social media platform with over 200 million daily active users globally, after their company partnered with Us to improve their moderation policies.
