When food delivery demand exploded during the pandemic, the leading U.S. platform moved fast to meet it. Orders jumped 69%, and the company quickly expanded into new categories like groceries, alcohol and pet supplies.

But hypergrowth came with real operational pressure. It needed to grow its CX team fast, onboard new hires quickly and handle more complex customer issues without losing service quality.

As its long-time CX partner, TaskUs developed a suite of AI-powered tools to improve different areas of the platform’s support operations. Our AI assistants helped frontline teams work smarter, respond faster and deliver consistently better outcomes.

ReadRead the case study to learn:

• How automation cut training time and boosted compliance
• Why combining AI and expert teams transformed CX performance
• What proprietary tools helped unlock $2M in operational savings