A U.S.-based technology conglomerate wanted offshore and nearshore outsourced CX services partners with secure brick-and-mortar centers to support its inbound calls. Requirements included meeting seasonal ramps, competitive pricing and achieving set goals in repeat rates, customer satisfaction (CSAT), Transfer Rate and Concessions/Adjustment customer satisfaction.
See why TaskUs excellence in ecommerce voice customer support convinced the client to change its location preference and exceeded KPIs.
