A global vacation rental platform needed to verify hosts and guests for safety and to comply with regulations. It’s a tedious process that involves know your customer (KYC), sanctions and politically exposed persons (PEP) screening, customer and enhanced due diligence, as well as submitting suspicious activity reports (SARs) to authorities.
Handling all this validation in-house was overwhelming, causing delays and errors. These operational bottlenecks eventually led to thousands of backlogged cases and refund requests.
The company worked with TaskUs to strengthen operations and create a more optimized experience.
This case study will cover:
- Strategies to build an effective investigations team
- The approach that addressed 20K SAR backlogs in just two months
- Fraud prevention workflows built for scale, speed and accuracy
