A UK-based buy now, pay later (BNPL) app only had 29 days to close 2,500 backlogged cases to comply with impending Regulation E and Regulation Z guidelines.

To meet the deadline, avoid hefty fines and avoid scrutiny, the company partnered with TaskUs to accelerate KYC checks, chargeback processing and fraud investigations.

In this case study, you’ll see:

• How we handled backlog and new cases simultaneously
• The step-by-step plan that wrapped up work 7–8 days early
• How a compliance-first approach boosted customer satisfaction